Service Executive

Description:

Marsh is seeking candidates for the following position based in Melbourne CBD

Service Executive

What can you expect?

Your role as a Service Executive is to help in all aspects of client service and assisting with the management of a portfolio of accounts, ensuring high quality customer service.

What is in it for you?

• Leading training and development program
• Brand new agile workspace
• Hybrid work
• Professional environment where your career path really matters and is supported in our global organization
• Excellent career diversification opportunities
• Great team environment with energetic and supportive colleagues

• Collaborating and Partnering for Client Value:
  • Supporting the maintenance of effective working relationships with insurers and clients
  • Answering and responding to daily client enquiries
  • Developing and maintaining meaningful working relationships with insurers
• Inspiring with Operational Excellence:
  • Ensuring the timely and accurate production/processing of administration duties including invoices, quotes, premium and adjustments calculations.
  • Liaising with clients & insurers and addressing any basic enquiries raised
  • Continually maintaining and acquiring an awareness of the industry, client's business, and insurance needs
  • Gathering client information to support renewal documentation.
• Satisfying and reaching with new technologies:
  • Actively seeking opportunities to improve internal business processes.
• Sharing Knowledge through Data and Analytics:
  • Maintaining the up-to-date management of databases, information systems and organisation company records.
  • Gathering relevant client information and identifying key issues to give assistance in negotiations.
  • Assisting Senior Accountant Executives / Account Manager with the design, development, implementation, management, and coordination of insurance programs for clients.
  • Ensuring compliance of systems and processes with the Financial Services Reform Act and relevant legislation

• Ability to develop and maintain meaningful working relationships at all levels.
• Possess and apply a thorough technical knowledge of relevant lines of insurance and all associated
• legislation.
• Strong organisational and written / verbal communication skills.
• Intermediate level competency using Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Ability to take instructions and work under pressure.
• Ability to set priorities and allocate time frames to achieve goals.
• May possess tertiary qualifications and / or is completing a Diploma of Financial Services Accreditation

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy, and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLenna n is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search "Marsh" under endorsed employers.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.