Service Improvement Officer

• $89,120 to $96,497
• Ongoing, full-time
• Gardens Point (hybrid option available)

• Reference number: 24054
• Term: Ongoing, full-time basis
• Remuneration: Total remuneration range: $105,466 to $114,196 pa (HEW6) (inclusive of $89,120 to $96,497 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: Open to current staff members of QUT who have ongoing full-time work rights in Australia.In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Service Improvement Officer to join HiQ, Student Services and Wellbeing, Administrative Division.

The Service Improvement Officer is responsible for enabling delivery of Service Improvement initiatives that enhances programs and services for students and Student Engagement teams.Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Service Improvement and Engagement teams. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

The departments within the portfolio include: Student Administration, Student Engagement,
 
Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit, Student Success Group and Human Resources.

The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT..

What you need to succeed

1.    Education, training and/or relevant experience equivalent to completion of a degree with subsequent relevant professional experience in the continuous improvement projects.
2.    Demonstrated experience influencing teams to execute operational project tasks to support the positive implementation of Service Improvement projects.
3.    Well-developed project and organisational skills with a proven ability to effectively plan and prioritise tasks.
4.    Demonstrated problem solving skills with proven ability to apply reasoning and a logical approach to the resolution of project issue.
5.    Demonstrated digital literacy skills, including the ability to record and report on data, and to deliver online services to customers.
6.    Demonstrated ability to work collaboratively, contribute to a positive and inclusive culture, and build effective relationships with service partners across the university.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Leave loading of 17.5%. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths. 
• Explore more benefits of life at QUT.

Belong at QUT 

In support of our Indigenous Australians Employment Strategy, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. 

We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength – see our commitment. If you’re curious, innovative, and ready to experience what a career at QUT can offer, we’re ready to meet you.  

Job opens: 30-Jan-2024

Applications Close: 12-Feb-2024 at 11.30pm

Find out more and apply by clicking Apply or the link below.

View the job details at: https://qut.nga.net.au/?jati=8B09CFE6-3892-AF86-C242-DA65A7FCE881

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