Service Leader - Lifeline Human Assisted ...

The Opportunity

We are seeking an enthusiastic, passionate, highly motivated and qualified, Service leader to lead our Lifeline Human Assisted Digital Centre on a Full Time basis (76 hours per fortnight). Coordinating the day to day operations of our Lifeline QLD Human Assisted Digital Program, you will provide professional leadership to employees and volunteers with emphasis on delivery of high quality, best practice service delivery. This role operates remotely with the requirement to attend and occasionally work within Lifeline QLD Centres.  

Reporting to a Service Manager, the Service Leader accountabilities will include:  

• Coordinating and managing all facets of the day to day operations of the Centre 
• Professional leadership to valued employees and volunteers which includes Centre staff and a team of approximately 100 crisis supporters (volunteer and paid)
• Enabling and creating a client services-oriented environment with emphasis on service delivery, service growth, high quality and best practice  
• Support the team with participative supervision, professional development and performance management
• Assist in the implementation and monitoring of the Service’s budget
• Positively represent the activities of UnitingCare and Lifeline in networking locally and assist in the development and maintenance of sound working relationships with relevant community agencies
• Undertake other duties as and when directed within the scope of the role

What you’ll need 

This opportunity calls for an outstanding communicator with an ability to effectively lead and motivate a team and ensure service KPI’s are met. In addition, you will possess the following:

• Tertiary Qualification in a relevant field (e.g., Social Work, Psychology or Social Science)  
• Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard may be considered 
• Minimum of three years leadership experience managing a large team 
• Thorough understanding of program management principles and techniques, together with an ability to provide quality supervision and training 
• Demonstrated ability to develop and maintain effective systems, procedures and processes within prescribed policies and guidelines 
• Demonstrated ability in achieving service performance outcomes 
• Demonstrated experience managing and supporting a remote team consisting of both paid and volunteer staff members
• Demonstrated ability to work collaboratively with internal and external stakeholders 
• Knowledge of relevant legislation, policy and licensing requirements associated with community service delivery 
• Current drivers licence 
• Positive Blue Card