AddressService Management Analyst - $130,000 + Super - Hybrid
Our client is looking for a Service Management Analyst. This role involves optimizing IT Service Management processes like Change, Incident, and Problem Management, among others. You'll collaborate closely with clients and technical teams to ensure compliance and efficiency.
The role
The role focuses on conducting root cause analysis to identify service failure trends, collaborating with stakeholders to develop action plans for resolution.
Incident and Problem Management:
- Incident and Problem Management:
- Reporting
- Service Management Tooling administration
- Change Management
- A thorough understanding of all ITIL processes and functions particularly those related to Service Management.
- Experience maintaining and configuring ITSM tools such as Atlassian Jira Service Management, MS Service Manager, Service Now or BMC Helix ITSM.
- Proficient in infrastructure and technology environments including servers, storage, networks, and end-user computing.
- Detailed knowledge of ITIL Service Management processes, with a focus on change, release, incident, service level, and problem management.
- Holds ITIL (Service Management) certifications, including ITIL v3 Foundations or higher.
