Address
Form of workAbout the company
At Lexus of Adelaide, we are driven by our brand's tagline – ‘experience amazing’. Lexus is consistently ranked the leading customer experience brand across all industries year after year. Our passion for exceeding expectations helps create desire for our continuously growing brand.
We are a subsidiary of the CMV Group of companies which remains a family-owned business that has been operating for 90 years and now employs over 1900 staff in South Australia and Victoria.
About the role
A rare opportunity has become available for a full time Service Manager to join the leadership team at our state-of-the-art dealership on West Terrace, Adelaide. Reporting directly to the General Manager, you will manage the daily operations of the service department and plan, control and increase department efficiencies, meeting strategic financial and operational performance targets. You will be capable of achieving Customer Satisfaction and NPS targets, sales and profitability growth within our service department.
Duties & responsibilities
- Lead a motivated team in all facets of the day-to-day operations of the service department.
- Enhance workshop productivity and efficiencies.
- Develop appropriate programs to assist in the achievement of sales and profit targets.
- Maintain and review, on an ongoing basis, a safe working environment and promote a ‘safety first’ culture.
- Provide an industry leading amazing experience for our customers.
- Focus on maintaining and growing our service customer retention.
- Ensure manufacturer relations are maintained to a high standard at all times.
- Work within our 5 company values that help drive us forward: ‘safety first, can do, ask the right questions, do the right thing and mutual respect’.
Skills & experience
- Experience in the automotive industry is preferred but not essential
- Effective leadership skills
- Strong interpersonal, communication and organisational skills
- Ability to handle high pressure situations
- Ability to multitask
- Able to liaise with management, staff, customers and contractors at a high level
- Good mechanical aptitude
- Sound computer skills and a focus on IT development
- Current drivers’ licence
Benefits
- Attractive remuneration package
- Luxury company vehicle
- State of the art dealership
- Comprehensive training and support
- Reputable family owned company
- Growing brand with excellent manufacturer support
If you have the skills and experience necessary and want to become an important part of our successful team then please click "Apply" to submit your cover letter and resume.
