Address
Form of workOur Employee Promise to You
- Supported by our Industry Expert Group Service Manager & Dealer Principal
- Highly competitive salary & monthly commissions = Outstanding OTE
- Your choice of a fully maintained drive car or Car Allowance with FREE Staff Car Parking
- Support from a dedicated Service Frontline & experienced Workshop Team
- A genuine 5-day working week
- Monthly/Annual Awards & Events + Quarterly Food Truck Festival
- Ongoing Progression and Career Development - WE Invest in YOU!
- Discounted health insurance, vehicles, car insurance, and servicing!
- Health & Wellness: Employee Assistance Program - Personal Coaching, Counselling, Relationship or Financial Advice & more!
The Opportunity
Metro Ford is seeking a highly experienced & dedicated Service Manager with a person-centred approach to lead our Service Department. Someone who can inspire a team, give and receive feedback, demonstrate accountability and respect and value relationships with our internal and external stakeholders.
Along with your refined people management abilities, you will be approachable and competent in performing well, under pressure. You will be a strong advocate for our Company Values & known for executing strategies that deliver high returns. You will be recognised for nurturing our philosophy, “Experience Amazing” within the Service Department culture & customer experience.
You will demonstrate expertise in developing innovative ways of driving our business to the next level, while enhancing the customer experience and exceeding Service KPIs. You will personally lead Service training and team development with high energy and charisma.
The Company
At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 111 years of rich company history as a legacy. With over 8,000 employees across 33 car brands & 300 dealerships within Australia & New Zealand, and a footprint in every capital city - there are endless opportunities for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
The Role
- Experience as an Automotive Service Manager is essential for success in this role
- Oversee all aspects of the Service Department Operations, ensuring efficiency and excellence
- Knowledge of dealership Pentana DMS systems is an advantage
- A strong business acumen
- Cultivate strong relationships with customers and staff to ensure satisfaction and loyalty
- Proven great leader with a mindset focused on our customers, staff engagement & exceeding KPI’s (customer, financial, OEM & internal)
- A hands-on, proactive presence, that encourages and motivates their team
- Maximisation of productivity & efficiency
- Commitment to driving robust processes and managing change
- Ford CX Focus - Daily Disciplines
- Foster a Customer-Centric environment, ensuring unparalleled service experiences.
- Exemplary communication and proactive customer service
- Ability to manage and lead 20+ staff
As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
