Customer Service Manager, Cleaning

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

Due to recent growth in our business, we have an exciting opportunity to provide leadership and operational management of cleaning site in Brisbane CBD and nearby suburbs as a Customer Service Manager- Cleaning, employed on a Full-time basis.

 The Position:

• Resolve customer complaints and employee concerns.
• Oversee day to day operations at the various sites.
• Ensure employees adhere to health and safety practices. 
• Requires self-motivation and integrity to work autonomously.
• Delivery of excellent Customer Service and positive communication to all customers
• Ensure cost effective management of the contracts.

Our Benefits:

• Competitive remuneration package on offer, including laptop and mobile phone.
• Ongoing learning and development opportunities
• Internal promotions and opportunities within our global organisation
• Access to staff discounts with companies including insurance. 
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Minimum Criteria:

• Cleaning Experience with use of machinery and processes is a must.
• Willing to meet the operational requirements and open to work sometime in the afternoon shift to conduct training and toolboxes with the cleaning staff.
• Valid unrestricted driver's licence  
• Be willing to take initiative.
• Proficiency in Microsoft office as weekly and monthly clients reporting is required.
• Self-motivated and resourceful, with proven to ability to multi-task and operate successfully under tight demands.
• Strong analytical and problem-solving skill.
• Self-motivated and resourceful, with proven to ability to multi-task and operate successfully under tight demands.
• Demonstrated experience in managing workplace health & safety matters.
• Professional presentation and Customer Service
• Excellent written and verbal communication skills.
• These sites are based in Brisbane.
• Previous Defence or military experience highly desirable

To apply for this role please click on the 'apply' link and complete the online application.

http://www.au.issworld.com/our-people/Careers

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**