Service Manager

Are you WELL ORGANISED Licensed Plumber or Service/Operations Manager who has worked in a trade-based business before and looking to grow with a rapidly expanding company?

Reporting to the General Manager, you will be responsible for:

• Daily job scheduling for 8-12 vehicles across the Sydney metro area
• Checking and updating our job management system (SimPRO), including but not limited to, data entry, status updates and tracking
• Co-ordinate, plan and manage  technicians and sub-contractors performing planned preventative and reactive maintenance tasks.
• Price all do and charge jobs daily ready for invoicing.
• Support and collaborate with Estimation/Projects Manager with project jobs requirements.
• Ensure all work performed by the field staff is carried out in accordance with Jetblack Plumbers job management process, to high standard of quality and in a safe manner. Note: to maintain our ISO triple certification.
• Notify all stakeholders of site notices and changes to work areas.
• Develop and manage job management processes, strategies and schedules to optimise the quality and lifespan of client assets.
• Assist where required for future contracts/project work that require PPM and/or asset management registers.
• Maintain stock levels in vans and order as required.
• Identify and review existing systems and capability, processes and workflows to support implementation of maintenance strategy and continuous improvement in the delivery of efficient, client-focused building maintenance services.
• Manage job sheets from field staff and submit for pricing.
• Vehicle and staff monitoring - Using the vehicle tracking systems to schedule field staff and assist the co-ordination of ordering new vehicles.
• Co-ordinate inspections monthly as required with Project Managers and Lead technicians at toolboxes for e.g. Site inspections, vehicle inspections.
• Positively manage field staff and keep field them accountable to meeting their KPIs and organisational cultural values. Specific KPIs for productivity, job card completion, customer service/feedback, onsite workmanship – escalating any areas of concern or issues to a Department head.
• Initiate reprimand meetings with field staff with HR.
• Coordinate staff leave coverage, RDO rosters and on call rosters into the field staff schedule with HR and Field staff manager.
• Complete end of week and end of month reporting to the Service team lead and Head of Operations.
• Manage and promptly respond to all emails. Respond/update all customers before the end of each workday.

The role is Monday to Friday, 7.30am-4pm.

You must have a vibrant personality and present the organisation in a professional manner. Experience in a similar role is preferred.

To be successful you will have:

• Licensed Plumber - Certificate 3 & 4 Completion Required
• Superior communication skills
• Excellent telephone skills
• Strong customer service abilities
• Efficient data entry skills
• Experience with Microsoft Office
• Ability to multi-task.

If you are confident, extremely personable over the telephone and ambitious to develop with a growing organisation, APPLY NOW.