Address
SalaryReference Number 32550
Position Title Service Manager - QCSS
Internal Only This position is open to employees of UnitingCare Community/UnitingCare Queensland only
Employment Type Max Term Full Time
Directorate Disability Services
Location Annerley
Award UnitingCare Community Enterprise Agreement 2012-2014
Schedule Professional and Administrative Workers
Classification level range PA81
PA83
Position Summary
Make a meaningful difference with UnitingCare:
An integral part of our Disabilities Services Leadership team, as Service Manager, this position will manage and develop services, provide practice leadership to employees in the state, facilitate the development of quality practice and ensure effective co-ordination of service delivery to vulnerable individuals and families. This role is required to work cooperatively across UnitingCare Queensland’s programs to derive maximum benefit for people accessing services. This position is responsible for ensuring that client services programs within the Disability Services portfolio of Family & Disability Services are approved client-centred service models and enabling technologies.
Please note, this is a full time, 12 month maximum term opportunity, where hybrid working is supported based at our Annerley site with flexible work from home options.
Your part in our UnitingCare Community team:
- Provide leadership and operational management oversight and support to Queensland Community Support Scheme (QCSS) program and other programs as required
- Provide leadership and operational management oversight to administration functions in line with service agreements, program standards and KPIs.
- Build, develop, lead and manage high performing teams across services and geographical locations. This will include managing the financial, human resources and operational management, including performance reporting of all service and program areas.
- Supervise, develop and support the Leaders within services and programs to ensure a high standard of service and compliance with State and Commonwealth legislation and associated accreditation/licensing standards.
- Lead and manage the continuous improvement of all aspects of these programs and seek out opportunities for expansion through developing proposals and submissions for new services and funding in consultation with the General Manager.
- Provide expert, comprehensive and timely advice on key issues impacting on community services.
- Develop, achieve and report on operational plans for all services within the designated area of responsibility aligned to the strategic plan for Family & Disability Services and the wider organisation.
- Manage the program within budget and in consultation with the General Manager and Business Performance team, and contribute to the budget planning cycle within specified accountability requirements.
- Manage and monitor client information systems ensuring case recording and client files are maintained to a high standard and reporting and assessments are completed within allocated time frames.
- Maintain a working knowledge of contemporary research and best practice models in the field and contribute to service development that is well informed by research and best practice.
- Work within relevant quality and risk frameworks and guidelines in accordance with relevant standards to ensure delivery of high-quality services, respect of client’s rights and confidentiality.
- Tertiary Qualification in a relevant field (e.g., Social Work, Psychology or Social Science) as required by relevant service contract/s
- Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard.
- Current drivers’ licence.
- Positive BlueCard
- Positive NDIS Worker Screening Check
- Significant experience in providing services to vulnerable clients and families
Tell us why you are interested in the position. In your response, outline how you utilise your skills and experience in the following five areas to:
- Improve client feedback and engagement
- Improve employee engagement and alignment
- Drive financial performance
- Improve quality of service and reduce client risk
- Drive business growth
Essential: Tell us how would you would drive financial performance
Essential: Tell us how would you improve quality of service and reduce client risk
Essential: Tell us how you would drive business growth
Essential: Tell us how you would improve client feedback and engagement
Contact Person Martin Woollaston
Contact Number 0472 867 396
Closing Date 08/01/2024
Position Description and/or
Supporting Information Service Manager - QCSS & Admininstration final.docx.pdf
