Service Manager - Tele Services & Workers Compensation

Looking for a new challenge, a great work environment, and the opportunity to positively lead and mentor a team?

Unified Healthcare Group (UHG) is looking for an engaging, self-driven, people leader with knowledge of the Tele Services, call centre and/or the Workers Compensation space. 

About UHG

UHG’s purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge®, we provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.

What You Will Be Doing

The Service Manager - Tele Services & Workers Compensation will be responsible for leading a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients, together with our Tele Services team where the case officer will ensure bookings are made for our nurses who connect with dcotors and health practitioners.

Key Responsibilities include, but are not limited to:

• providing for a positive and engaging experience for your team through collaboration, learning and development opportunities, career progression, reward and recognition.
• monitor reporting, and manage day to day operational performance, ensuring compliance with systems and processes designed to meet and exceed customer expectations.
• meet with key customers, manage feedback, escalations, and misses.
• manage and build relationships with key internal and external stakeholders including customer, advisor and medical provider groups.
• a strong commitment to continuous innovation in how we deliver our goals and partner with our customers.

A full position description is available upon request from HR on ***************@medhealth.com.au

What You Should Have

• Experience in leading people within a similar role or industry with an understanding of healthcare, Tele Services and/or Workers Compensation desirable
• Exceptional people and customer relationships skills
• Proven skills in systems & process improvement, negotiation and influencing
• Strong written and verbal communication skills
• Strong commercial acumen
• Sound IT skills, capacity to learn and master new systems with advanced excel skills an advantage

So why work for UHG?

Our business is the market leader in its field. We are an established business looking to optimise what we do, but with an eye to challenge the status quo and innovate through people, process, and systems to stay ahead of the curve.

Our office is located amongst the cafes and shops on Chapel St in Prahran. 

We offer:

• Flexible working arrangements with one anchor day and a second flex-day combined with the flexibility of working from home
• Financial incentives for meeting KPI’s
• Employee discounts for health insurance, gyms, pools, and travel club
• Options for novated leasing and some salary sacrificing
• Paid parental leave
• Purchased Leave (up to 4 weeks)
• Employee Assistance Program

Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we're always up to something fun!

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. 

Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to www.medhealth.com.au for further details.

** We will not be able to support international applicants for this role and previous applicants need not apply.

You are welcome here.

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.