Service Manager - Vic/Sa/Tas

Service Manager – VIC/SA/TAS  

One partner for all your entrance needs

Automatic entrances connect people, places and goods seamlessly and efficiently. We enhance flow and convenience in your business by providing innovative and reliable automated entrance solutions for the front, back and interior of every building. By powering doors, we empower you to enter new worlds with peace of mind.

As your dedicated partner, we support you throughout the entire building process – from design and installation to service and modernization. With our comprehensive portfolio and with us by your side, you can enjoy the strength of a global supplier combined with the care of local support. We take care of your doors, so you can focus on taking care of your business.

The Position

An excellent opportunity has arisen for a talented and hands-on Service Manager to join the ASSA ABLOY team in Victoria and drive service and efficiencies to achieve our goals. 

Reporting to the Head of Service Operations you will lead a team of Leading Hands and Service Technicians to deliver exceptional service to our customers and utilise your business acumen to drive continual improvement in our field operations.

Key Responsibilities:

1. Lead the Leading Hands and Service Technicians by driving the key activities which promote awareness, competency, and expert technical knowledge to achieve the business objectives
2. Oversee the engagement and development of all individuals in the team, driving ongoing personal development and team performance
3. Support, coach and develop the Leading Hands and Service Technicians to drive efficiency and competency in their teams
4. Drive a culture of Health & Safety within the team, including the delivery of on-site audits and safety observations ensuring appropriate H&S training, management and reporting to improve overall metrics
5. Drive health and safety to achieve compliance requirements including working closely with HR/ WHS on injuries and potential breaches of policies
6. Work with the Technical team, Service Managers and Leading Hands and Service Technicians to create a comprehensive training program for existing and new Technicians
7. Drive improvement in monthly metrics for van stock accuracy and work with Supply Chain and Leading Hands and Service Technicians to ensure vans are stocked effectively to achieve first time fix targets
8. Create and implement comprehensive Standard Operating Procedures as part of continuous improvement strategy and improve effectiveness and efficiencies through the completion of on-site audits
9. Conduct regular Toolbox meetings, document minutes and display for all to see
10. Develop, implement, and manage KPI’s and key metrics for business performance
11. Continuously monitor sub-contractor use and ensure sub-contractors are engaged effectively and efficiently and foster the relationship.  Engage with new subcontractors where necessary to ensure company work demands are filled
12. Work with all streams of the business to ensure policy, process and procedure is current and relevant.  Lead or work within teams to improve where necessary
13. Manage and review the workforce capacity planning along with the reviewing of rosters, timesheets, RDO’s & annual leave periods etc 
14. Other tasks/projects as required from time to time

Skills & Experience:

• A minimum of 5 years' experience in a similar Service/Operation management role
• A good level of business acumen and ability to strategically design operations, communicate and implement within the organisation
• Strong financial acumen and ability to read and report on revenue, margin, EBIT’s, costs etc
• Experience in the service, building and/or construction industry
• Experience and understanding of how to manage a large and geographically dispersed team whilst achieving objectives is essential
• Understanding of service business i.e., maintenance process 
• Technical understanding including product knowledge
• Adept with WHS laws and legislation
• Intermediate to advanced knowledge of Microsoft Office suite
• TSM an advantage or other ERP systems 
• Physically fit and must have current driver's licence

AAES is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug) and virtual interviews.

Every day we help billions of people from all around the world feel safe, secure and experience a more open world. It’s our 50,000 people in 70 different countries who make this happen, we are proud to be a dynamic and inclusive organization. We are the global leader in access solutions and our innovations enable safe, secure and convenient access to physical and digital places. We are looking for candidates from a diverse range of backgrounds. As a part of our people development strategy, we encourage both internal and external applicants! Apply today!

Please apply with an updated CV/Resume showing your suitability for the role