Service Mechanic - Gold Coast

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers! At Otis, it’s our people that make us different.

We are looking for a T-Repairs Service Mechanicbased in Gold Coast, Queensland.

You will be the face of the Otis brand and responsible for installing lifts, escalators, and travellators in compliance with the relevant codes and OTIS specifications and procedures.

This role is covered under the OTIS Elevator Company Queensland EBA rate of pay plus penalties and allowances. 

You will be responsible for completing regular and scheduled electrical and mechanical service and maintenance work for Otis customers' elevator and escalator equipment, working closely with other Installers, Electricians, Adjusters, Field Engineers, and Construction Coordinators.

• Permanent role
• Based in Gold Coast
• Reports to the Service Manager

• Robust compensation and benefits packages 
• Be part of the Forbes 2023 World's Best Employers.
• Meaningful career opportunities for people to grow through excellent Learning programs.

• Performs Service, Maintenance, and T work/repair in accordance with relevant job procedures, technical articles, and operations manuals.
• Comply with the company's Environmental Health and Safety policies and procedures, including reporting any conditions which may impact on the environment or any employee.
• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers.
• Electrical and Mechanical training to apprentices and sub-contractors.
• Perform repairs and control modifications on Elevators and Escalators in accordance with all relevant Codes, including SAA Lift Code AS1735 and the relevant Award and/or Enterprise Bargaining Agreement.
• Completes Timesheets and work orders on Handtool on a daily and weekly basis.
• Coordinate and liaise with the “T” and “O” Repair team and area subcontractors.
• Standby and after-hour call-back coverage and Assist with callback/repair-related activities as required, such as fault finding, re-roping, hoisting, rigging, and breakdowns
• Communicate and liaise with customers and other external stakeholders on sites to deliver Otis and customer needs
• Assist with any other task as requested by the area Service Manager.

• Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers.
• Liaises with functional management at other Otis entities and headquarters.
• Represents the Company's relationships with major customers, suppliers, and the public.
• Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant).
• External stakeholders include Customers, Building Owners, Managers, Independent and Government.

• Have Mechanical or Electrical background/experience and is trade qualified as a Fitter and Electrician.
• Has 2 years of experience in the elevator industry and proven ability to work safely as part of a team or independently, depending on requirements.
• Enjoys communicating with various levels of stakeholders and working closely with others in the field.
• Solutions-oriented, independent, and well-organized.
• Willing to travel in & out of the region and able to work unsupervised.
• Has the ability to perform knowledge transfer on information and skills through training.
• Able to plan and prioritize tasks and complete them in a timely manner.

Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Apply today to join us and Build What’s Next!

We are the world’s leading company for elevator and escalator manufacturing, installation and service. We move 2 billion people a day and maintain more than 2 million customer units worldwide - the world’s largest portfolio.

We can be found in many of the world’s most recognizable buildings as well as the busiest transportation hubs and retail centers. We are everywhere people are on the move.

We “lift” our people to their highest potential

Our international presence allows us to cultivate a strong community that is diverse in both culture and thought. We are committed to creating an inclusive culture that encourages and celebrates the diversity required to innovate, connect and thrive in a taller, faster, smarter world.

We are proud of our long commitment to diversity, equality, and inclusion. We strive to be a best-in-class employer for people of broad perspectives and experiences, cultures, genders, sexual orientation, races, and generations. We want to build a workforce that mirrors the diversity of our customers and the communities where we live and work. And a place where every voice feels safe, welcomed and heard.

We have workplace policies, practices and learning to help you thrive and grow in your career. This includes paid tertiary education and training, flexible working (role dependent) and to help working parents manage their caring responsibilities, we offer paid maternity leave.

Otis is An Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. Otis are committed to creating a diverse and inclusive place to work. We strongly encourage applications from women, and Aboriginal and Torres Strait Islander people.

For more information: https://www.otis.com/en/au/our-company/diversity-and-inclusion