Service Technician (Lifts)

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers! 

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

We are looking for Service Technicians based in Milton, Queensland. In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.

• Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers.
• Electrical and Mechanical training to apprentices and sub-contractors.
• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging.
• Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement.
• Liaise with customers and submit leads using Otis-provided applications.
• Standby and after-call-back coverage.​

• Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers.
• Liaises with functional management at other Otis entities and headquarters.
• Represents the Company's relationships with major customers, suppliers, and the public.
• Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant).
• External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers.​

• Have Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program (desirable)
• Minimum two (2) to five (5) years’ experience within the Lift Industry.
• Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
• Has the ability to perform knowledge transfer on information and skills through training and demonstrated fault-finding and problem-solving skills.
• Strong English language skills, both verbal and written
• Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).
• Highly organized, structured, and able to handle multiple tasks and competing priorities.
• Has attention to detail and is results-driven.

We are the world’s leading company for elevator and escalator manufacturing, installation and service. We move 2 billion people a day and maintain more than 2 million customer units worldwide - the world’s largest portfolio.

We can be found in many of the world’s most recognizable buildings as well as the busiest transportation hubs and retail centers. We are everywhere people are on the move.

We “lift” our people to their highest potential.

Our international presence allows us to cultivate a strong community that is diverse in both culture and thought. We are committed to creating an inclusive culture that encourages and celebrates the diversity required to innovate, connect and thrive in a taller, faster, smarter world.

We are proud of our long commitment to diversity, equality, and inclusion. We strive to be a best-in-class employer for people of broad perspectives and experiences, cultures, genders, sexual orientation, races, and generations. We want to build a workforce that mirrors the diversity of our customers and the communities where we live and work. And a place where every voice feels safe, welcomed and heard.

We have workplace policies, practices and learning to help you thrive and grow in your career. This includes paid tertiary education and training, flexible working (role dependent) and to help working parents manage their caring responsibilities, we offer paid maternity leave.

Otis is An Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. Otis are committed to creating a diverse and inclusive place to work. We strongly encourage applications from women, and Aboriginal and Torres Strait Islander people

For more information: https://www.otis.com/en/au/our-company/diversity-and-inclusion