Service Pricing Officer

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with in house RTO's, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.
About the role
WesTrac are currently seeking an energetic, customer centric & motivated individual to join our Service Pricing team at Tomago. As a Service Pricing Officer, you will be responsible for developing accurate Customer Support Agreements, governing Life Cycle costs, and general Service Pricing. Our successful candidate will work closely with our team to maintain a high level of service and assistance with pricing requests and queries.
The Service Pricing Officer works closely with key stakeholders to assist with pricing development and to ensure accurate information is collated and provided within a timely manner.
Key Responsibilities

• Responding to helpdesk pricing requests/queries and ensuring information is delivered in a timely manner
• Ensuring pricing requests created for the customer reflect accurate data
• Transferring final and approved pricing requests into agreement budgets and standard jobs
• Developing labour and operational models to reflect site machine population
• Ensuring all stakeholder contracts, final pricing and supporting documentation is filed and accessible
• Ensuring service and operation agreements are improved, adjusted, and implemented as required
• Evaluating and updating new pricing models
• Understanding Caterpillar best practice guidelines and create pricing strategies to reflect

Skills & Experience

• Excellent customer service and communication skills
• Excellent attention to detail with the ability to analyse information and identify continuous improvement initiatives
• Excellent organizational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
• Trade Certificate Qualification is highly desirable however not essential
• Previous experience with maintenance management for heavy mobile equipment is highly desirable however not essential

Why join WesTrac?
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive remuneration
• Annual Remuneration and performance review
• Discounted CAT Hand Tools
• Fitness Passport for the whole family
• Relocation assistance available for eligible candidates
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Online Learning Library to support your continued development
• Opportunities for progression with pathways to field services, sales and leadership roles
• Dealership network with opportunities for short term or permanent transfers

Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.
For further information regarding this role, please contact our Recruitment team on 1300 797 028 and quote job number 1240.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
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At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.