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Form of workReporting to the Service Manager, you will be responsible for providing assistance to incoming service department telephone callers. You will also manage the process for customers looking to book their vehicle in for service, via telephone and email requests.
The duties of this role will include:
- Answering telephone calls in a timely manner
- Contacting customer due for annual service
- Assisting with service customer enquiries, both over the phone and face to face
- Updating repair orders as required
- Completing service banking
- Following up parts orders
- Logging telephone calls as required
- Invoicing, filing and general administration duties
About you:
If you are someone with brilliant organisational skills, exceptional customer service skills and have a positive ‘can do’ attitude, we are looking for you!
You will ideally possess:
- Passion for Customer Service and Sales
- A professional phone manner, with the ability to always maintain a smile!
- Strong multi-tasking capabilities
- Exceptional customer service skills, even under pressure
- Excellent attention to detail
- Solid working knowledge of Microsoft Office
- Ability to adapt to new computer systems quickly and efficiently
We will provide you with:
- On-site free parking
- Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
- A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
- A top-of-the-line Employee Assistance Program with leading provider, Telus Health, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive employee benefits that include discounts on Crown Perth Accommodation, Private Health insurance, and vehicle purchasing, parts and maintenance, as well as additional paid Maternity Leave for eligible team members, and much more…
Osborne Park CJD is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive - Moving together.
