Address
Form of workAbout the business
Esplanade Hotel Fremantle by Rydges is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We’re for making the day better. We include. We nurture talent and promote internally.
About the role
Are you a charismatic individual with a CAN DO attitude? If so, we are looking for someone just like you. The iconic Esplanade Hotel Fremantle by Rydges is currently seeking a Front Desk Guest Service Agent to join our team!
Reporting to the Front Office Manager, your role will be to coordinate the management of reservations activities.
With the experience you already have, you'll be an excellent fit. This is a casual role with flexible hours.
Key duties;
- Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
- Reporting to the Front Office Manager you will attend to all guest requests and queries from booking enquiry through to departure. General hotel office duties including but not limited to – taking bookings, checking guests in and out, assigning rooms.
- To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
- Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
- Have a full working knowledge of all current room rates and packages available at the Hotel.
- Participate in all rostered theoretical and on-the-job training sessions.
- Adhere to all established cashiering policies and procedures.
- Ensure in conjunction with front office and accounts the AR setup and charge back authorities follow hotel credit procedures.
Benefits & perks
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts https://www.evt.com/elevate/careers/
