Service Receptionist | Castle Hill Volkswagen

Castle Hill Volkswagen is owned by Autosports Group which has 55 dealerships across NSW, VIC, QLD and NZ, employing approximately 1800 staff and is a large listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. 

Due to high volumes, we are looking for an experienced Service Receptionist to join the team.  

Your day-to-day responsibilities will include but not limited to:

• Answering of incoming service calls and returning calls on behalf of the Service Department.
• Daily preparation of Repair Orders for the following day, including key tags, campaign checks, checking warranty dates, adding email addresses and adjusting phone numbers into correct fields in ERA
• Helping customers to book taxis, hire cars or give directions
• Assisting the Concierge in meeting and greeting Service clients and booking their vehicles in and out
• General administrative duties such as banking and filing. 
• Managing Service Department email inbox enquiries and responding to requests or queries

To be considered for the position, you will have: 

• A commitment to delivering high levels of customer service
• Must be able to follow processes and procedures to meet company standards.
• Microsoft Office user skills, be able to adapt to new technology
• High attention to detail and well-developed communication skills
• Ability to multi skill and prioritize duties and work in a team environment
• Previous experience in a similar position or within the retail automotive industry would be desirable.

Why Should YOU Join ASG? 

• Paid Parental Leave 
• Discounted Health Insurance 
• Access to an Employee Assistance Program (EAP) 
• Family and Friends Referral Program 
• Internal Referral Incentive Scheme 
• Free Coffee, Tea and Hot Chocolate
• Team Activities and BBQ’s 
• Opportunity to be part of community support at a local and national level. 
• Diversity and Inclusion Council 

So if you or anyone you know are interested in having a confidential chat please reach out. 

At ASG our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base.