Service & Scheduling Coordinator

Convergint is looking for enthusiastic Service Centre Consultants to join our amazing culture. The Service Centre Consultant plays a key role in providing support to our NSW business.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who you Are

You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow and harness strong relationships with your stakeholders and deliver results as an exceptional Service Centre Consultant.

What you’ll do with “Our Training and Your Experience”

As the Service & Scheduling Coordinator, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.

The role:

• Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites and handling all general enquiries. 
• Creates work orders in our systems for daily scheduling of planned maintenance and service.
• Procures parts/materials for service work orders.
• Schedules and follows up on all monthly maintenance customer accounts 
• Support in managing the technician calendar - including service dispatching, tracking and scheduling of works, status tracking, modifying existing sites and handling general enquiries regarding service department. 
• Ensuring work orders have relevant information for scheduling, following up with relevant stakeholders to supply before specialist attendance.
• Advising clients of progress in works actioned each day, requests for approval to increase time or parts required. 
• Monitoring technician site status through company portals, with badging and access to customer sites. 

What You’ll Need

• Interpersonal communication skills; strong verbal and written communication skills, customer conflict resolution. 2-3 years previous customer service.
• IT literate; quick to learn and confident to explore capabilities of various applications. Strong Outlook, excel and word skills. Experience across CRM or rostering software preferred.
• Planning & organisation; work systematically to ensure the effective prioritisation, control and administration of multiple tasks with strong attention to detail. 1-3 years administrative experience preferred.
• Applicants with experience across these skills, competencies, and responsibilities but in a different industry are encouraged to apply, working in a service role previously preferred. 
• Previous call centre, dispatch, or administrative experience required.

Why join us?

• Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.
• Opportunities for career progression.
• Training and development provided.
• Great work life balance.

We have a great company culture, engage in Corporate Social Responsibility, work hard, and promote fun & laughter on a daily basis.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Only shortlisted candidates will be contacted.