Customer Service & Scheduling Coordinator

Astris PME is a market leader in Australia, with a long heritage spanning nearly five decades. Our humble roots start in the 1950’s with walking sticks, to the current day with some of the most technologically advanced products in the world.

We provide assistive technology equipment, to improve the independence and lifestyles of those people with special needs. We have an extensive product range including motorised wheelchairs, recreational buggies, bikes and trikes and more.

Our vision is to be Australia’s leading supplier of world class assistive technology equipment that improves quality of life for clients and carers.

Our team prides itself on personalised service, expert advice and innovative products and we have a strong workplace culture underpinned by our values of honesty, integrity, respect, kindness and hard work.  

We have an exciting opportunity for a Customer Service & Scheduling Coordinatorto join our team based on a full-time permanent basis and play an integral role in our ongoing growth and direction. 

You will be responsible for delivering excellent Customer Service and assisting in scheduling appointments for our Specialist Consultants to ensure effective and efficient team functioning.  

Full training will be provided to the right candidate. 

• Manage all correspondence - phone and email.
• Respond to/address all client requests/enquiries.
• Arrange appointments and reserve equipment for trials.
• Refer enquiries to the correct departments.
• Work effectively with colleagues across departments.
• Support other members of the Customer Service Team as required. 
• Take ownership and follow through to resolution. 
• Ad hoc duties as required.

• Previous experience in an Customer Service/administration/scheduling role. 
• Good knowledge of the geography and surrounding regions. 
• Customer centric and good phone manner skills. 
• Excellent written and verbal communication skills. 
• Excellent time management and organisational skills. 
• Ability to work independently as well as in a team environment.  
• Exceptional attention to detail and a can do attitude!
• Advanced computer literacy (Office suite, CRMs and phone system).

This is a fantastic opportunity to join an established business and to play an important role in its development. You’ll be joining a diverse team who thrive when working collaboratively, share the brands ethos and are passionate about what they do. 

We offer a competitive salary package and a variety of reward and recognition and professional development programs to help support you in your journey with us! 

If this sounds like you then look no further and Apply Now!