Service Support Officer

We are committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply.   
Be the welcoming and professional face of the Mental Health and Wellbeing Local
Let your organisational and multitasking skills shine!
Full time, ongoing opportunity to join a NFP Values based company
$32.21 per hour + Salary Packaging up to $15,899 + 17.5% Leave Loading
About the opportunity
Working together, Wellways, Mildura Base Public Hospital, Mallee District Aboriginal Services and Sunraysia Community Health will provide a range of support and therapies specific to what the community needs, whenever and wherever they are needed. Lived experience, inclusivity and partnership will underpin all our work. This is a new way of doing things and creates an amazing opportunity to drive much-needed mental health improvements for our communities.
About your new role
As our new Service Support Officer, you will be the heart of our Mental Health and Wellbeing Local and will support in providing a welcoming and safe experience for team members, participants, carers and their families as they enter the service.
This role will see you joining a growing service; one that places the community at its core and where every interaction is an opportunity to provide a benefit and positive outcome for your team and visitors alike to ensure everyone feels included and supported.
We are looking for a new team member that is positive, enthusiastic and is always willing to go the extra mile to support others. If this sounds like you, then this is your chance to join a progressive team and help in shaping the future of mental health and wellbeing services across Victoria – we look forward to hearing from you!
You will need…
Experience in Reception/Administration field
Advanced Microsoft Office skills
Data entry skills
Amazing communication skills
Right to Work within Australia
Satisfactory Police Records Check
Satisfactory Working with Children Check
NDIS Workers Screening Check
NDIS Workers Orientation Module – ‘Quality Safety and You’ (free online course)
Mental Health and Wellbeing Locals are free, voluntary, and easy to access, with no referral required. Importantly, these new services will be delivered on the basis of ‘how can we help? and a ‘no wrong door’ approach, focused on giving choice and control over how the participant wants to receive support.
This new service will make it easier for the community members to access the support they need, closer to home and family, carers, and support networks.
Most importantly, the Mental Health and Wellbeing Locals are safe spaces for everyone.
What we will offer you…
A purpose driven culture where people can thrive, everyone is respected, and differences are valued
An equitable, diverse, and socially inclusive work environment
Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program
For a confidential discussion about the role, please contact Jia Bi on 03 8873 2***.
We encourage early applications as interviews will begin prior to advertising closing date.
Please click here to download a copy of the position description to see further details relating to this role.
Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement. Wellways strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.