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SalaryAPG is currently seeking an experienced Service Support Officerfor a 3-month assignment within a Government Sector based at Wagga Wagga.
Start Date: ASAP
End Date: 28/06/24
Pay Rate: $35 - $40 per hour plus super
Hours of work: 7 max hrs a day, 35 hrs per week
Job Description:
The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephony and technology solutions, in order to support the effective and efficient delivery of tier 0 and tier 1 services to a range of internal and external customers.
What you will be involved in:
- Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the organisation and customers.
- Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendor, public, and industry enquiries in a fast-paced shared services environment.
- Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction and work across more than one service line where required in order to meeting operational needs.
- Demonstrated knowledge and/or experience in a customer-centric service organisation
- Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge
- Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact
- Experience using multiple computer-based systems and ability to learn new systems with ease
- You must be able to travel to/from the Dubbo Office location – this role requires you to be in the office.
- Preferably based in Wagga Wagga to assist with vehicles being taken to service so a Driving License is preferred
