Address
SalaryAbout Us
Manpower Group is the world's workforce expert, creating innovative workforce solutions for more than 65 years. As workforce experts, we connect more than 600,000 people to meaningful work across a wide range of skills and industries every day.
About The Company
Our client has proudly operated as a family owned business for over 100 years and is considered to be a global leader in the production of both residential and commercial appliances. Their products set the standards for durability, performance, ease of use, energy efficiency, design and service. The company has a clear focus on consistently positioning themselves as a premium overall product with a clear vision of being equally committed to it's owners, employees, customers, suppliers, the environment and society as a whole.
The Role
As a professional Service Technician you will be required to provide market-leading support to customers by carrying out installations, commissioning, scheduled maintenance and service repairs at the customer's premises or in the workshop in order to minimise downtime. You will show your strength and expertise by providing firsthand advise to our clientele on minimum standards, regulatory compliance, functionality and performance.
Key responsibilities:
- Carry out service repairs at the customer's premises or in the workshop.
- Connect & Commission Professional Appliances.
- In conjunction with Professional Service Back Office team, optimise allocated workload to accommodate over-runs and minimise unproductive time.
- In support of PMA sales, conduct initial assessment of viability for PMA contract and feedback to relevant parties.
- Handle and resolve customer complaints in the field.
- Maintain up to date and accurate technical knowledge through diligent and timely use of all service documentation, technical data and appropriate resources.
- Conduct scheduled preventative maintenance at customer sites in accordance with contractual obligations and guidelines.
- Ensure that all assigned company equipment including laptop computer, calibrated equipment, mobile phone, and van is properly maintained.
- The availability and flexibility for intrastate and interstate travel.
- Conduct site surveys and inspections where necessary liaising with colleagues and customers.
- Liaise with chemical company representatives as required (limited to machine operation).
- Conduct initial user operation training (limited to machine operation) as required.
- Advise customers of and quote on any required repair works not covered by preventative maintenance contract and/or any safety issues.
Requirements:
- A' Grade Electrical License or equivalent or, Restricted Electrical License or equivalent
- Gas and Refrigeration licence highly regarded
- COVID vaccination or exemption
- Influenza vaccination
- Police Check under 12 months expiry
- Working with Children/Vulnerable persons
- Preferred 3-5 year experience as a field technician with Miele
- Skilled in proper use of tools, equipment and gauges to ensure optimal use
- Excellent customer facing skills
- Excellent communication skills, both written and verbal with an ability to adjust communication technique and approach dependent on situation/person
- Demonstrate a high degree of self-management with regard to time management, use of resources and ability to prioritise tasks.
Next Step
If you are an experienced Service Technician with a passion for an providing exceptional customer experience and you posses the desire to join a dynamic team, we would love to hear from you! Please apply now or feel free to reach out directly to Huw on 0404 202 060 for a confidential discussion.
ONLY ACCEPTING APPLICATIONS FROM CANDIDATES IN AUSTRALIA.
Huw Thomas
Recruitment Consultant
Let's Connect https://www.linkedin.com/in/huw-thomas9/
huw.thomas@au.manpowergroup.com
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
