Address- ServiceNow Elite partner
- #4 Best Place to Work in Australia. Flexible : Work from home & from the office
- Work closely with our ServiceNow customers from various industries
About the company
AC3 is an Australian owned Multi-Cloud Solutions Provider with offices in Sydney, Melbourne and Auckland, servicing 1,200+ customers in AUS & NZ, across both private and government sectors.
Our expertise:
- Cloud and infrastructure
- Cyber security
- Software and data integration
- ServiceNow
We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family!
About the role
Taking the lead of our ServiceNow Operations team, you will provide technical escalation and managerial support to the team members to service our managd services customers the best way possible. You will work directly with customers to oversee service levels, discuss enhancements, and assist on strategy to ensure it is aligned with industry and vendor best practice methodologies.
- Oversee optimal delivery of ServiceNow managed services by all members of the ServiceNow practice
- Make sure we are always delivering the service within agreed SLA’s
- Drive continual improvement and enhancements of our customer’s ServiceNow environments
- Act as a customer business escalation for matters relating to the ServiceNow manage service
- Work with our customers to manage technical backlogs in partnership with our Business Analysts
- Keep team members happy and engaged so that they deliver customer business outcomes and achieve individual, team and AC3 objectives
- Prepare a learning and development plan for your team
- Lifecycle people management including interviewing, hiring and performance management within the Team
- Design & scope solutions as aligned with the ServiceNow Practice
- Work with project teams to deliver successful customer outcomes
Skills & experience
- 2+ years experience leading teams
- 5+ years’ experience in area of expertise with an MSP/Systems Integrator servicing small-to-large clients
- Experience in a customer facing consulting role with strong technical presence and confidence.
- Experience with ServiceNow applications and how they are used to create solutions that solve common business problems/objectives
- Excellent communication and interpersonal skills; ability to communicate with multiple stakeholders and peers across technical and non-technical, written and verbal communications; proven document and report writing skills; well-developed negotiation, time management and planning skills
- Willingness to learn and grow
- Technical knowledge of ServiceNow ITSM and at least two other modules (ITBM, ITOM, HRSD, CSM, SecOps, GRC, etc.)
- ServiceNow certifications highly regarded (CSA, CIS, ITIL, etc.)
Benefits
- Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation
- Grow your career and leadership skills
- Varied engagements, environments and clients (corporate and government)
- Work with some of the brightest minds in the Industry
- Genuine flexible work environment (WFH & Office)
- Strong investment in training and upskilling - certifications paid for
- Mature team environment with a high level of engagement
- Location: SYDNEY or MELBOURNE or AUCKLAND (NZ)
- Facilities for socialising and relaxing
- Lots of company social events
- "Me Days" ~ equivalent to 1 extra week of annual leave
- $160-$170,000 package per annum + benefits
Culture
As number 4 on Australia’s Best Places to Work list, it’s clear that culture is a top priority at AC3, and we approach business with family values. We keep it simple and live by our four ways of being:
- Own It: If I say I’m going to do it, I do it. And I give it my all.
- Better It: I take the current status quo and make it better.
- Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
- Enjoy It: I take my work seriously, but don’t take myself too seriously.
https://youtu.be/jqlXk8T8Z3I
Additional information
- ServiceNow Elite partner
- #4 Best Place to Work in Australia. Flexible : Work from home & from the office
- Work closely with our ServiceNow customers from various industries
