Services Product Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Job
Iron Mountain’s Professional Services organisation is looking for a Services Product Manager who will be responsible for identifying, analysing, and understanding customer use cases and user journeys, designing functional architecture to resolve these use cases and user journeys, and creating corresponding user stories, requirements, and acceptance criteria. You will perform this role for a portfolio of customer projects, which may span more than one global region. In this role, you will have ownership of the designs for our customers, leading conversations with our customers while mentoring and supporting business analysts, product owners, and engineers implementing the designs. In this role your analysis, design, documentation, architectural, communication, and team leadership skills outweigh your project or SDLC management skills - your product management and analyst skills are paramount.
The Responsibilities
Build, coach, mentor, and lead a team of Product Owners, Business Analysts, UI/UX designers, QA testers and junior architects to create functional architecture for new and existing customers
Work directly with customers to identify use cases, design architectures, and translate this to requirements, user stories and user journeys
Set the tone by fostering teamwork, conveying the client vision, and ensuring the team is adhering to best practices
Work directly with the services engineering team in your region to mature, revise and implement this work, showing design leadership and functional vision in your decisions
Identify risks, assumptions, and mitigation strategies associated with the different elements of the architecture
Provide input to project implementation plans by working with project managers to develop resource plans and optimise resources
Assist in troubleshooting and resolving major issues encountered with the implementations
Utilise design thinking methodologies and processes to facilitate development of solution design and architecture
Identify and establish SDLC and functional architecture best practices needed in region, e.g., tooling, testing, design quality assessments, epic/story generation frameworks and strategies, etc
Provide feedback to Iron Mountain product management and core engineering team members on customers' needs for existing features, future roadmap items, or features developed by your team
Maintain and grow your subject matter expertise with relevant ECM, CSP, DAM, PAM, LMS, case management, content services, RPA, and BPM practices/technologies
Identify and communicate to Services Engineering, DevOps, and CloudOps volume and performance requirements needed to scale the cloud platform
Support and promote Iron Mountain core value
The Person
Post Bachelor’s degree (e.g., MS, MBA) in Business, MIS/IT, or related technical field, or equivalent experience. Non-traditional and neurodiverse learners and thinkers are welcome
7-10 plus years experience in a Functional Architecture, Functional Analysis, Product Ownership, UI/UX design role, preferably in an external client-facing implementation position utilising compatible SDLC methodologies
7-10 plus years experience designing complex enterprise applications in one or more of the above roles
5 plus years agile SDLC experience: XP, scrum, Kanban, SAFe, etc.
Significant experience with digital content management, records management, information governance, ECM, DAM, CSP, WCM, LMS, or similar expertise
Business and Engineering fluency in English
Relevant industry experience in one or more of these industries:
Consumer Products
Financial services, insurance, or fintech
Life sciences, pharma, or healthcare
Entertainment, media, and marketing
Engineering
Resource Extraction
Public Sector
Strong functional background and understanding of enterprise solutions including data modeling, content consumption patterns, lifecycle, workflow, content enrichment, user interface, and user experience design
Basic understanding of cloud technologies, implementation patterns and solutions
Understanding of Machine Learning and AI techniques, including usage of cognitive services and open-source models.
Understanding of digital content management such as ECM, DAM, CSP, WCM, LMS systems
Practical experience with one or more content management platforms: EnVision, Alfresco, OnBase, Documentum, FileNet, Content Manager, Content Manager on Demand, Nuxeo, Box, AEM, Oracle UCM, SharePoint, etc.
Skilled in some or all of the following technologies/languages:
JSON
XML
Javascript (Polymer)
CSS
HTML5
Javascript (node.js)
Experience in Kofax/KTA or other enterprise scanning technologies
Experience with functional design of indexing and search services, such as Solr, Lucene, or Elasticsearch
Functional understanding of REST CRUD integration and REST promises.
Ability to assist in the creation of conceptual, presentation, and technical drawings for all phases of the project
Knowledge of microservices architecture and design
Familiarity with Low-code / No-code platform engineering
Familiarity with SaaS platform engineering
Familiarity with BPM Solutions
Familiarity with Low-code / No-code data modeling, UI, and workflow tools
Architecture certifications (e.g., TOGAF, ZACHMAN, CPSA, IASA, etc.) are strongly desired
Category: Information Technology