AddressSince 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.
Your Role:
The Settlements Officer is responsible for the timely processing of home loans including loan security documentation associated with purchases, refinances, discharges and variations.
The role is also responsible for providing on-going support to members, branches and third parties associated with the full loan process.
Member Focus (60%)
- Demonstrate consistently the ability to meet or exceed member service level agreements
- Records within our core banking system interactions of items processed
- Investigate and escalate issues in relation to documentation, Certificate of Title, Mortgage, Loan Contracts, Guarantees, PPSR & Other loan Documentation
- Apply sound organisational and time management skills handling competing priorities appropriately
Member Operations (30%)
Document Preparation:
- Checking of loan documentation for completeness & Accuracy
- Preparation of Loan Contracts
- Preparation of discharge payout figures and account closures
- Preparation of Break Fee quotes and correspondence
- Preparation of Consents and legal documentation such as removal of borrowers or production of titles.
- Following up on Missing Information.
Processing:
- Processing construction loan drawdown/payments
- Processing of all switch/variation requests within agreed upon timeframes
- Processing of DVA/DHOAS related inquiries
- Cross checking all relevant documentation has been received as per bank process, policy & procedures
Settlements:
- Liaise with internal and external stakeholders including but not limited to the banks panel solicitors, Valex, Lender , Broker Intermediaries, DVA/DHOAS, builders, contractors and government bodies and to achieve a positive member experience
- Prepare and send Post Settlement notifications to members
- Settlements & Variations Group Box is managed with all requests responded to professionally within agreed upon timeframes.
- Instructing Panel Solicitors for all new approved mortgages
- Co-ordinating settlement functions
- Execute FHOG applications and GL reconciliation
- Feedback provided in relation to re-worked loans to Lender/underwriter and recorded
Compliance
- Compliance standards are met
- Demonstrate an understanding of the banks strategies, products policies and procedures
- Report regularly to the Settlements Team Leader on quality and disclosure issues relating to loan files
- Accurately store loan documentation in Security Packets and all sensitive material to adhere to clean desk policy
Personal Development (10%)
- Increase knowledge and provide value to business
- Demonstrate willingness and ability to work productively in teams and build rapport and open, constructive relations with the branch network
- Complete training as required
- Demonstrate and apply the banks vision and goals and the values in day to day work
About You
To be successful in the role you will demonstrate the below key attributes and experience:
Technical Skills
- Intermediate skills in Word, Excel, Outlook and databases.
- An understanding of banking/financial services and products
Required Behaviours
- At least 3 years' experience working in property conveyancing or in a loan settlements role. Legal and or conveyancing knowledge desirable
- Demonstrated high customer service and relationship management skills
- Experience with reading certificate of titles, loan contracts, mortgages, other loan documentation
- Ability to effectively prioritise, manage deadlines and adopt to new ideas and concepts quickly
- Confident, enthusiastic, motivated, works well under pressure, takes ownership and responsibility of all matters and shows exceptional attention to detail
- Knowledge of the mortgage process – post credit approval and pre-settlements
- High level attention to detail
- Team playing attitude
- The ability to work autonomously
- Member first approach
Other Skills
- Excellent written and verbal communication skills
- Deadline and results driven
- Problem Solving
- Able to gather relevant information and identify key issues
- Able to relate and compare data from different sources
- Can identify and interpret cause and effect relationships
Education & Qualifications
- Tier 2 FSRA Qualified
Benefits
Working with Australian Military Bank will provide you access to a great range of benefits including:
- Staff Banking product + Services discounts
- Novated Leasing options
- 4 weeks Paid Parental + Purchased Leave option
- Referral Reward Program
- Employee Assistance Program
- Annual Flu Shot + Blood Donor Leave
- Polo Shirt provided
- Service Awards
Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
Probity check
As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.
This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today!
