AddressWe are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.
We work to give people reproductive choices.
MSI Australia operates a network of 10 clinics, a national telemedicine service providing comprehensive termination of pregnancy, vasectomy services from 25 locations and national family planning support.
The role:
The Medical Administrative Assistant role provides a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey. The administration staff will assist the client to collect accurate demographic data and accounting details. You will have high regard for the integrity of medical records, quality data and client confidentiality. As the first face of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies.
Location & Days: The clinic is located on Sayer Street, Midland. The clinic is open from Monday to Saturday, with lists commencing from 7am. Administrative staff are rostered with staggered start times from 7am until close of the list approx. 4pm - 6pm.
The vacancy is for to fill a 0.8 FTE roster gap, which we would be happy to fill with either 1x person working 4 days per week, 8 days per fortnight, or 2x people working 2 days each per week, 4 days per fortnight. Please outline your preference for hours and your availability across Monday to Saturday in your covering letter.
Your Responsibilities
Reception:
- Excellent customer service and interpersonal skills
- Provide a professional, supportive and safe environment for admission of clients to the hospital
- Professional phone manner, management of inbound phone calls and efficient transfers of calls to correct team members
- Ability to maintain client privacy and confidentiality of a high standard at all times
- Ability to confidently manage client enquiries and complaints
- Ability to identify client needs and escalate potential risks to the Clinic Manager
- Understanding the importance and ensuring data accuracy in all internal computer systems is maintained
- Accurate data entry of client demographics and government benefits
- Ability to summarise, edit and print discharge summaries and documents from internal computer systems
- Edit and update individual client appointment status in an internal computer system, details and clinical notes ensuring in line with client procedure for accurate medical record
- Ensure client details in internal computer systems are complete and print client labels for clinical staff
- Aware of privacy principles, risks and client rights in healthcare
- Scan complete medical records to Dox (QLD)
- Prepare copies of medical records for clinical staff as requested and archive records as appropriate.
- Be familiar with all policies and procedures relating to Health Information
- Basic working knowledge of private health insurance, ability to submit eligibility checks via online portals and submit claims for payment
- Ability to perform Medicare eligibility checks through internal computer systems
- Ability to perform automatic and manual invoicing via internal computer systems
- Understanding of public, private and guarantor funding procedures to accurately complete billing and financial documents
- Hold working knowledge of EFTPOS machine functions including processing payments, MOTO functions and retrieving daily reconciliation receipts
- Allocation of payment, ability to generate a receipt for clients as required
- Processing end-of-day banking reconciliation
- Submit Medicare batching via internal computer systems for payment, escalating error reports to Supervisor for rectification
- Order stationery and clinical consumables as required
- Liaise with suppliers, clinical providers and contractors
- Data entry into internal computer systems when medical records are archived
- Ensure client confidentiality of the highest standard is maintained at all times
- Awareness of client wait times and competency in escalating potential risks to client wait times to Clinic Manager
- Attend training and complete mandatory competencies as required.
- A Pro-choice advocate
- Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable)
- Experience in a client-focused healthcare environment
- Desirable to have involvement in maintaining medical records
- Knowledge of private health insurance/healthcare billing
- Excellent written and spoken communication skills
- Written and spoken English language skills
- Effective time management and prioritisation skills
- Adaptability, Teamwork and Collaboration
- Self-Regulation and Ability to Prioritise
We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits:
- Generous salary packaging options up to $9,010 + $2,650 meals and entertainment,
- Dynamic Learning Management Platform with 1000s of courses plus opportunity to access professional development / study leave allowance,
- Family friendly and flexible working arrangements,
- Up to 12 weeks company paid parental leave,
- Employee Assistance Program,
- Discounted clinical services for you and your immediate family members.
- Provision of two professional referees,
- Be prepared to undergo a National Police Check, prior to commencement,
- Be prepared to undergo an International Vetting Check, prior to commencement,
- Evidence of current COVID-19 vaccinations and declaration of full immunisation history,
- Evidence of current working rights in Australia.
In this role, you will:
• Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
• Demonstrate commitment to organisational values and behaviours at all times.
MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:
Care & Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.
Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance.
Partner & Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.
Position enquiries:
For further information regarding this position, please contact: ***********@msiaustralia.org.au
Application Support:
Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people. Should you require any support with this application, please contact: ***********@msiaustralia.org.au
