Admin Assistant/Medical Receptionist

ABOUT THE PRACTICE: 

Floreat Medical is a well-established and respected general practice clinic in the western suburbs with coffee shops and ample parking nearby. We have adapted to COVID-19 and feel we have a safe and welcoming environment which incorporates high hygiene standards, social distancing and careful screening of patients coming to the practice. Our doors have been opened to provide quality care for our community since 2001.

We are seeking an experienced Admin Assistant/Medical Receptionist who will be a suitable candidate to work at our busy, 17 doctor practice. We are looking for someone who will make this a career opportunity for themselves. 

This is a part time position between 22-32 hours a week and the successful candidate must have flexibility to work extra shifts, cover sick and annual leave. 

RESPONSIBILITIES/DUTIES

•  FRONT DESK: Greet patients, organise appointments, manage appointment bookings, arrive patients, inform of delays, answer telephone calls promptly, liaise with patients and staff efficiently, manage income phone calls. 
• CORRESPONDENCE: Manage daily incoming and outgoing mail, email and faxes. 
• RECORD KEEPING: Update patient details, manage administration software, maintain confidential record keeping. 
• FINANCIAL: Issue invoices and receipts, process daily payments, Eftpos knowledge, cash handling, reconcile daily banking process. 
• OHS: Consistently be aware of OHS requirements and compliance.
• GENERAL DUTIES: Photocopying, routine cleaning and stocking tasks, ensure reception area is well managed. 
• Admin duties, projects or tasks as directed by the Operations Manager. 

EXPECTED ATTRIBUTES: 

• We require someone who can multitask and follow procedures.
• Demonstrate patient-focus approach, who shows empathy and interest in their needs. 
• Excellent interpersonal and communication skills
• Always well-presented, friendly, courteous and obliging.
• Represent the practice in a confident and positive manner at all times.  
• Undertake all duties in a diligent manner, with honesty and integrity. 
• Maintain absolute confidentiality regarding patient and practice information. 
• Have a vigilant attitude to accuracy.
• Need to be organised and a fast learner.
• Work cooperatively and independently.
• Demonstrate the ability to prioritise and attention to detail.
• Demonstrate commitment to ongoing professional development.

EDUCATION, QUALIFICATIONS AND EXPERIENCE: 

ESSENTIAL

• Moderate knowledge of computer programs.
• Minimum 3 years' experience as a medical receptionist.
• Excellent customer service and communication skills 

DESIRABLE

• Knowledge of Best Practice software.
• CPR 

If you are someone with the ability to think on your feet, follow procedures and able to work alone or in a team setting, we would like for you to apply. 

Only applicants who meet the above criteria will be considered for the role. 

Please apply with your COVER LETTER and RESUME to *******@floreatmedical.com.au