AddressRequirements
Our brand new Caroma Experience Centre has recently opened its doors, and we are on the hunt for an Experience Centre, Site & Events Manager to join our Sales team. This role will be based in Osborne Park and will require you to work flexibly anytime between Monday – Saturday on a permanent, full-time basis.
In this role you will be responsible for the overall customer experience as well as sales, specifications and the maintenance and management of the site and team. You will be responsible for coordinating and hosting industry events for merchants, builders, architects, and designers and work closely with our state Sales team to identity growth opportunities in the industry, all whilst being proactive in reaching out to external stakeholders/industry sectors to create new opportunities.
As part of your role, you will manage a team of two and oversee the day-to-day operations of the experience centre which includes, but is not limited to, the servicing of walk-in customers, phone & email enquiries, and remote online consultations, ensuring effective and proactive workflow management of all new and existing opportunities and data base management.
About you
Along with a minimum of 3-5 years’ experience in a similar role delivering great customer experiences, you:
- Have proven experience in driving a high performing team.
- Take pride in your working environment and making sure that experience centres and products are displayed to a high standard.
- Have an ability to create a high touch and superior experience centre experience.
- Have strong financial acumen and an ability to read and build reports as well as deliver on sales numbers by creating new business opportunities.
- Have industry experience within the plumbing/building/construction space is highly desirable, but not essential.
What’s on offer?
Aside from a supportive, collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll also offer you:
- Hybrid working options
- Competitive remuneration and bonus structures
- An immersive onboarding program to set you up for success
- Opportunities to learn and grow through our Learning & Development programs
- Paid parental leave program
- ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
- ‘Bathrooms & More’ program - great discounts on a wide range of our products
- Volunteer and Community Service Leave
- Option to purchase additional annual leave
As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!
What’s it like to work with us?
Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.
Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.
GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.
Our purpose
Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.
As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.
Join us
Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!
GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent.
Don't let a perceived lack of experience hold you back – we value passion, potential, and a willingness to learn. Join our team and seize the opportunity to grow and excel in a supportive and dynamic environment!
You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.
