Site Reliability Engineer

The Future Grid customer base is rapidly growing. As part of our Customer Reliability and Support Service division, you will help ensure customer applications are performant.

Be part of the energy revolution! We are helping electricity systems adapt to renewable energy through a purpose-built software platform. 

Future Grid has become the world leader in smart meter analytics, with more customers and meters under management than anybody in this sector.  

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What you'll do:

• Platform Support: Provide hands-on support for the Future Grid Platform, ensuring its availability, reliability, and scalability.
   
• System Monitoring: Implement and maintain robust monitoring solutions to proactively identify and address potential issues, bottlenecks, and performance anomalies.
   
• Incident Response: Respond promptly to incidents, troubleshoot system errors, and implement solutions to minimize downtime and disruptions.
   
• Automation: Develop and maintain automation scripts and tools to streamline repetitive tasks, enhance system efficiency, and reduce manual intervention.
   
• Infrastructure Management: Collaborate with cross-functional teams to manage and optimize infrastructure components, including servers, databases, and networking.
   
• Integration Support: Work closely with team members to ensure the reliability and stability of data integrations between the Future Grid Platform and Electricity Utility systems.
   
• Scalability: Plan, implement, and test scalability strategies to accommodate the growth of the Future Grid Platform and its integrations.​

What you will need to be successful:

Note: We provide full training, a candidate will ideally have experience with:

• 2+ years working in a software company as a developer or similar
• Experience managing customers and support processes
• Be able to triage and address issues on behalf of the customer
• Able to develop and improve support processes and systems to increase automation and, therefore, reliability

IMPORTANT: You will be required to demonstrate your critical thinking skills.  We will be skills testing the shortlisted candidates, so if you are good at solving problems and thinking “outside the box, " you can succeed.  If you are a process person and require instruction, you should not apply as you will not be successful.

Base Technical Skills Required

• Dev skills e.g. Java, Javascript or similar (you must read code)
• Kubernetes, Docker, Grafana and Loki (all or some)
• CI/CD.
• AWS and or Azure will be beneficial.
• JIRA/confluence.
• Relational Databases and MSSQL skills. 
• Basic Unix/Linux

What's in it for you

• Work From Home as much as you want (work from anywhere!)
• This is a massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
• Competitive salary and benefits (in line with experience)
• Individual performance bonus

Living our Values at Future Grid

Everyone in our team lives by a common set of values:

• We want to learn and understand the product and make it better
• We are flexible, helpful & support each other to make customers happy
• We believe that we are contributing toward a greener world
• We pivot quickly to meet customer and business demands

Find your place at Future Grid - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.

Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.

Offers of employment will be dependent on satisfactory references and a DBS check.