Smb/Smc Account Manager

Job Description:
Why SoftwareOne?
Discover the heartbeat of SoftwareOne! Our 7 core values aren't just words – they're the beating heart of our company culture. Join us in a journey that unveils the essence of how we work, connect, and succeed. Watch the video to dive deep into the values shaping our everyday interactions, customer relations, and team spirit.
The role
Account Manager - Location: Melbourne (to cover VIC, SA and TAS)
An Account Manager is responsible for building and maintaining strong relationships with SoftwareOne’s strategic customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The AM builds & implements the account strategy, helps identify new sales leads, and collaborates with BDEs to develop sales plans and identify opportunities. The AM is ultimately responsible for the holistic relationship with high potential customers.
Role and Responsibilities:

• Be the primary point of contact and build and maintain long-term relationships with customers
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Drive proactive new Sales, Renewals, and overall Opportunity Management.
• Manage day-to-day Customer and Partner Requests
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on
• Account growth
• Profitability
• Customer retention
• Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials

What we need to see from you
Essential Requirements/Experience:

• Full-time work rights in Australia
• Ability to work in VIC (Melbourne) to also cover SA and TAS
• 2-3 years' relevant experience
• Microsoft solution experience
• Building Relationships-Advanced
• Customer Centricity-Advanced
• Customer & Market Orientation-Advanced
• Customer Solution Management
• Negotiation Skilled

Desired Experience:
AWS solution experience and services experience
Building Relationships-Advanced

• Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect.
• Forms relationships outside of the organization that supports individual growth and/or business success.

Customer Centricity-Advanced

• Establishes effective relationships with internal/external customers to understand their needs. Displays a customer service orientation when interacting with others.
• Is patient, calm and tolerant in difficult situations.

Customer & Market Orientation-Advanced

• Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.

Customer Solution Management

• Adapt at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit/ function.

Negotiation Skilled

• Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.

Job Function
Field Sales