Address- Assist in Delivering Great In-Home Services
- Contract Until 30 June 2025 with Possibility for Extension
- $77,449.81 Plus Super & Exceptional Benefits
From the foothills to the coast, our city’s reach boasts one of the largest in South Australia.
Bringing together a diverse and vibrant mix of people and cultures, thriving and innovative businesses and millions of visitors every year, the City of Marion is like no other.
As one of the largest councils in South Australia our multiple operating sites and services provide a genuine, caring, and positive customer service experience to a significant portion of our community focussed and ageing residents.
We achieve wonderful Community Wellbeing goals through the broad services we provide in our Positive Ageing and Inclusion Team
There is now a long-term contract on offer for a dedicated, caring, and professional Social Support Officer to be the initial point of contact for new and existing clients for the many great offerings our Positive Ageing & Inclusion team provides with our in-home and community services.
As our new Social Support Officer, you will play a key role in supporting vulnerable people who are over 65 years and are socially isolated to build capacity, maintain independence and facilitate social connectedness.
Following the assessment of client needs you will actively support and develop volunteers to deliver strong community outcomes within the funding guidelines and aged care standards, while promoting a positive and professional image of the City of Marion.
Key components of this role include but are not limited to some of the following.
- Adhering to the Commonwealth Home Support Programme (CHSP) manual, Aged Care Quality Standards, and the City of Marion Values.
- Responding and actioning new client referrals, undertaking home visits and working with clients to develop care plans, achievable goals, and the implementation of services.
- Working in collaboration with new and existing clients to assess needs, tailor care plans and develop strategies that will facilitate their wellness goals and outcomes.
- Coordinating client booking requests and volunteer rosters.
- Supervising volunteers, including recruitment, induction, orientation, mentoring and sourcing appropriate training.
- Monitoring and reviewing client progress and volunteer development by setting strategies to achieve great outcomes.
- Developing and implementing new programs and initiatives that respond to community need and aged care reforms.
- Participating in the development and review of procedures, work instructions and streamlining operational processes to improve efficiency.
- Participating in the gathering and analysis of client feedback to establish the value, satisfaction and expectation for each service provided.
- Monitoring and reporting on key performance indicators related to Social Support Programs.
To be considered for this position you will need to have a good working knowledge of the Commonwealth Home Support Program (CHSP) Manual and Guidelines. A Certificate III in Community Services/Business Administration, or equivalent experience in a similar role is required with prior experience or an in-depth understanding of in-home services. A Diploma of Community Services and/or Certificate IV in Training & Assessment will be highly desirable.
A DHS Screening check is required for this position as well as a valid Driver’s licence and a willingness to drive.
This is a great position in a team that is doing wonderful things to promote positive ageing with current and future programs with all the benefits of working with the City of Marion.
To view the job description, AND THE mandatory pre-employment declaration form please see www.marion.sa.gov.au/about-council/employment
Enquiries can be directed to Rima Sallis, Team Leader Positive Ageing and Inclusion at Rima.Sallis @marion.sa.gov.au
Applications close COB 24 May 2024 AND must be submitted through this SEEK advertisement only.
The City of Marion encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities, people who are LGBTQIA+, and people who are culturally and linguistically diverse.
