AddressSinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.
The Ecosystems Domain within Sinch MessageMedia aims to ensure that businesses can foster relationships with their customer base in their existing flow of work through simple and logical cross-platform integrations. This role sits within a distributed team between Melbourne and Auckland spearheading the creation of new systems to broaden the integration capacity of our messaging platforms. The team builds and runs all their own software and aims to abstract away commonalities to create a robust and consistent user experience. In this role, you will own your build from implementation design to testing and release, and look after post-release through the tracking of metrics such as error rates, server load and response times. Using these metrics and through an understanding of the product and the businesses that use it, you will work to improve the software and our customer satisfaction.
Key responsibilities:
- Develop high performing solutions that scale in production environments.
- Design solution options and present these to your team.
- Review pull-requests and provide constrictive feedback.
- Work in a scrum team and contribute to breaking down cards in grooming, understand your velocity in planning and provide feedback in retrospectives.
- Understand our customers’ usage and requirements of our software.
- Work with AWS and other cloud services to build, deploy and manage projects currently in production.
- Help associate engineers improve their skills and knowledge.
- Assist in incident support and help the team resolve issues in production environments, joining the paid on-call roster to ensure out-of-hours remediation.
The successful candidate will have proven ability to develop good quality code that has high levels of test coverage. Programmatically configure cloud infrastructure and deploy services to staging and production environments. You are a good communicator and are able to address the issues that can occur through asynchronous dialogue or remote team members. You understand the software development life cycle and the Sinch MessageMedia processes that accompany it. You understand that being an engineer isn't just lines of code written. Solution options, planning, documentation, monitoring, automation and incident management are all part of the role. You have proven experience in Java with a sound understanding of NodeJS & Typescript ecosystems and exposure to front end technologies such as ReactJS.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering:
- Flexible, hybrid work arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
- Work from home set up reimbursement
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
