Address
Form of workWho We Are:
Consent2Go provides software to the education sector, revolutionising the landscape of school compliance, medical records, and excursion planning. We are an established company providing opportunities for staff to further develop their career as a Support Specialist.
We are passionate about making a difference, and in collaboration with our clients, we strive to provide services that create new and better ways of operating, and accordingly are looking for staff whose skills complement and contribute to the outstanding nature of our product. To help with our growing client base, we’re looking for an experienced System Support Specialist to join the team in our Perth CBD office.
Reporting to our Manager Support, this role is designed for someone who has the perfect balance of exceptional client service abilities combined with fundamental problem solving skills.
Is this you?
- Demonstrated ability to translate technical issues remotely into simple, comprehensive information for clients with a wide range of technical understanding.
- High expectations in delivering exceptional customer service.
- Experience working with data, and managing confidential information.
- Knowledge and/or experience in helpdesk processes and escalation management.
- Logical thinker, with demonstrated problem solving skills, high attention to detail with the ability to remain calm under pressure.
- You are friendly, happy in nature, and highly optimistic in your personable yet professional approach.
Bonus points for experience working in the education administration role at a school or supporting a SaaS product.
As a Support Specialist, you will:
- Answer general support questions when people ring in or email through queries. These questions may relate to how to use the software, how to configure it, and general troubleshooting tasks.
- Manage client information and ticketed requests within our CRM/ticketing system to ensure a successful resolution to any issues that arise.
- Provide proactive support – for example, make outbound calls to new subscribers as well as long-standing clients that may not be using the system to its full potential.
- Work with the Onboarding team to ensure every client is up and running as soon as possible to ensure adoption, retention, and overall success.
- Provide feedback - we want to hear your ideas and what clients are saying. We are collaborative by nature and love testing new ideas!
- Perform other tasks as requested.
What we provide
We're offering full-time employment, with an attractive remuneration package and added perks that will be discussed at interview.
If this sound like the perfect role, we’d love to hear from you
*Please note:
This role does not include desktop or network support.
Only applications with a cover letter and CV will be considered.
