Address
Form of workA bit about us
EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid, and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.
As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government, and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world's most demanding events including the Rugby World Cup, London Olympics, and Birmingham Commonwealth Games.
Having recently secured major investment from private equity firm, The Riverside Company, EventsAir is now poised to expand and accelerate its global presence in the lucrative event-tech marketplace.
The Role
We are seeking a talented and customer-focused Solutions Engineer to join our dynamic team. In this role, you will collaborate closely with the Customer Success team and directly engage with our customers to design, build, and deliver event configurations whilst providing exceptional support at event time. The ideal candidate is a technical problem-solver with a passion for ensuring our clients' success through effective event solutions with EventsAir.
This role will be required to work late APAC day and mornings for UK(EMEA) time zone with the possibility of moving to a permanent UK (EMEA) time zone role. (For example, a 1pm start and a 10pm finish).
Key Responsibilities
Customer Collaboration:
- Work closely with customers and the Customer Success team to understand event configuration requirements and objectives
- Conduct in-depth discussions to gather detailed information on upcoming event delivery needs and intricacies
Solution Design & Delivery:
- Design and architect the event set up & configurations that align with the clients' goals and specifications
- Collaborate with internal teams to ensure proposed solutions are feasible and align with product capabilities
- Take a hands-on approach to implement event configurations based on the approved designs
- Ensure timely and accurate delivery of solutions, meeting or exceeding customer expectations
- Provide an outline of the event configuration to the customer success team so that they can train the customer on the attendee and data management of the event moving forward
Technical Support:
- Serve as the primary point of contact for event time-related support packages where applicable
- Diagnose and resolve technical issues promptly within the projects you are responsible for, collaborating with internal teams as needed
- Implement proactive measures to prevent and mitigate potential issues
Continuous Improvement:
- Provide feedback to internal teams for product enhancements based on customer experiences and evolving requirements
What you will need for this role
- Excellent knowledge of the EventsAir platform
- Excellent communication skills; written, verbal and presentation
- Additional software or computer science knowledge (HTML, CSS, JavaScript etc.)
- Customer centric approach with a solutions and outcome focus
- Ability to manage multiple priorities and triage accordingly
- Strong analytical and problem-solving skills
- Be adaptable and flexible to work in a fast-paced environment
- Have a task-focused, efficient approach to your work
- Relevant tertiary qualifications
Why Join us
We push the limits of what is possible every day. We are a down to earth bunch. We have fun and are super dedicated. What motivates us to get out of bed every morning? The challenge to develop and create the world's best events management platform.
Additionally, we offer our team some great benefits:
- Hybrid workplace, strike a balance coming into the office and WFH
- 12 weeks paid paternity/maternity leave for primary carer plus two weeks for secondary carer
- Miscarriage and still birth paid leave for both parents
- Dedicated learning and development fund for each employee
- Paid volunteer leave
- Soda fridge and kitchen treats/fruit bowl
- Extra 3 days paid annual leave over the holiday season
- Plus, team building activities and social get-togethers
If you believe you have what it takes to join our team and put customers first then please apply. Events are at our core. And our customers are central to everything we do.
