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Form of workShangri-La Sydney is looking for skilled and experienced Spa Receptionist to join our Chi Spa team.
About Us
Shangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this Deluxe 5-star hotel is tailored towards both the corporate and leisure guest.
About the Role
The Receptionist provides guests with a warm, friendly and efficient impression of the Chi Spa and performs all the operational functions of the Spa Reception and Reservations Counter..
Key Responsibilities:
- To maintain good working relationships with your own colleagues and all other departments.
- Ensure that all clients are handled in a professional and efficient standard of excellence.
- To contribute to a high level of external and internal customer relations by displaying prompt and courteous service.
- As assigned and at all opportunities, assists guest directly and indirectly in order to resolve problems and provide them a delightful staying experience in the hotel.
- Provide accurate information about the facilities, services and special events available.
- Respond to all telephone calls and inquiries in a timely and professional manner.
- Initiate the taking and distribution of messages if the contacts are unavailable.
- Monitor and respond to online booking requests promptly and efficiently.
- Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules and Regulations.
- Adheres to the set procedures for attendance and timekeeping
- To control and account for all transactions processed at the reception desk.
- To monitor and control all retail stocks and report any supplies for re-order to storekeeper-in-charge on a regular basis.
- Assist in any other tasks as specified by the Director of Spa and Wellness.
About You
- Passion to deliver exceptional customer service
- Certificate or Diploma in Beauty Therapy or equivalent
- Have a can do attitude and be willing to learn new skills
- Excellent communication skills; including both verbal and written.
- Be available to a work a in a rotating shift, including weekends and public holidays.
- Rights to work in Australia
If you are a motivated and energetic individual looking for a career in the hotel industry and have a passion for customer service and attention to detail, then we would like to hear from you.
Apply here and now!
No recruitment agencies, please
