Company DescriptionLive the French Way, Discover Sofitel Darling Harbour.Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Job Description- Performs services and treatments pertaining to the Beauty/Spa Therapist classification; facial treatments, body treatments, body massages including aromatherapy massage, deep muscle massage, and any other Spa treatment offered.
- Recommends wellness-inducing lifestyle practices, as well as home care (retail) to guests following a thoughtful evaluation of their wellbeing based on Consultation Form and observations made during treatment.
- Acts responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
- Builds rapport with guests, actively establishing genuine emotional connection to create a loyal clientele.
- Maintains and proactively updates own knowledge of all treatments, wellness journeys and any current promotions.
- Acts as the In House Trainer for the Therapist team, assisting with product and procedures.
- Liaises with official partner brand trainers to ensure updated protocols are observed and product knowledge is up to date.
- Assists with the recruitment, induction, training, and supervision of all Spa Therapists as per Sofitel Spa service standards and operational protocols.
- Creates list of operational tasks for the Therapist team to conduct during slow periods.
- Is aware of staff moral and councils where necessary, attempting to resolve grievances as quickly as possible.
- Assists in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- Ensures product usage adheres to established treatment protocols, training Therapists to minimising wastage.
- Conducts regular standard tests and room checks on Therapists, keeping records to assist in accurate rewards based on Spa Incentive Programme.
- Maintains an understanding of the functions of other departments and how these interlink with the spa.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
Qualifications- Ability to work a rotating roster that includes morning, evening, weekend and public holidays shifts.
- Educated to a Diploma level (Beauty or Massage, ideally both).
- Previous experience as a Senior/Lead Therapist in a luxury five-star spa environment.
- Extensive knowledge of spa treatments and techniques.
- Ability to lead and motivate a team of Therapists to deliver outstanding guest service and drive the financial performance of the spa.
- Outstanding guest relations skills with experience of dealing with high profile clientele.
- Strong sales skills to genuinely and confidently drive retail sales.
- Impeccable personal presentation and excellent communication skills.
Additional InformationIf you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Please note that full AU working rights are required for this role.
Address
Salary
