Specialist, Promotions Operations contract

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THE ROLE
This role is based in Sydney, Audible Marketing Operations team (MOPS) is a centralized global team responsible for executing CRM and promotional campaigns.

This role will have the opportunity to work with marketers to shape innovative customer-focused programs designed to deepen member relationships and enhance our acquisition efforts. This role is a 12 month contract.

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.

Key job responsibilities
As the Specialist, Promotions Operations you will...
- Manage end-to-end workflow for promotions production requests. This includes clarifying priority, requirements, feasibility, and customer experience flows with requesters to ensure an accurate and timely delivery of the promotion configuration
- Partner with other members of the Global Marketing Operations team and the broader Marketing team to ensure that promotions are properly configured and the customer’s experience works as intended
- Work with Customer Care and Marketing teams to address promotions-related escalations and ensure supportrequests and customer-facing issues are addressed in a timely manner
- Provide tactical guidance on promotions to business stake holders and serve as an internal subject matter experton the tools used to build and deploy offers

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS

- Experience in marketing or related technical roles
- Experience working directly with business stakeholders and technology teams on requirements gathering and project updates
- Experience working in Jira or similar project management software
- Experience in customer segmentation and experience in creating target segment
- Bachelor’s degree in Business, Marketing, or a technical field of study
- Excellent verbal, written communication, and project management skills