Sport And Programs Senior Team Leader

Cockburn ARC is seeking an experienced, driven and personable individual, with a commitment to engage our community by offering their expertise across Sport and Children’s Programs. This portfolio encompasses providing programming and services to engage our youngest community members right through to older adults.
At Cockburn ARC we strive for excellence in everything we do. We search for innovation, best practice and strive to exceed expectations to help improve the industry we work in. We’re flexible, hardworking, committed and not afraid to challenge each other. We’re focused on service, placing the customer at the forefront of our decision making and aspire for outstanding service that people talk about.
Our employees are always encouraged to become the best they can be through growth, education and opportunities. Underpinning everything is a genuine passion to achieve our vision of getting all people, more active, more often. We believe that what we do truly changes lives and we’re here to deliver a healthier Cockburn community.
The City of Cockburn
Cockburn is one of the major coastal cities found in the state of Western Australia. With a current population of over 120,000, the City is dynamic, rapidly growing and striving to reach its vision of ‘the best place to be’.
Situated just 22km south of the Perth CBD, Cockburn boasts an amazing coastline, beautiful beaches and parks, and is supported by a rich mix of community facilities and diverse employment opportunities. Cockburn ARC offers 6 multi-purpose indoor sports courts, indoor play centre, Creche and party rooms for kids.
The Position
Are you our new Sport & Programs Senior Team Leader?
Team ARC is seeking an enthusiastic, energetic individual with a passion for Sport and children’s programming, and leading others, to oversee the Sport and Programs portfolio at Cockburn ARC. This will include managing a diverse, community-focussed 6 court Sports Stadium (offering basketball, netball, futsal, volleyball, pickleball and badminton), Children’s Play Centre, Creche and Party rooms. You will be responsible for activating the spaces with high participation programming and services, including Adult and Junior social sports, coaching clinics, Kids Get Active Holiday program, parties, creche and early years learning, whilst also assisting the Bookings Officer in maximising court usage.
This position requires a proven leader with an improvement mindset, bringing their experience in Sport and child development to develop & deliver a range of diverse, inclusive and innovative programs for babies through to older adults.
You get Sport and kids
With a strong background and passion for working with children through to older adults in a Sport and early years environment, including innovative programming experience, you will be providing exciting, engaging and fun participation and learning opportunities for our community to get active. You understand the importance of early learning, physical activity and movement for both mental and physical wellbeing and impart your knowledge and passion to educate a healthier community. You will be critical in the planning, growth and success of the portfolio, supporting our Sport and Children’s front line teams, setting them up for success in their day-to-day operations to be best practice across everything we do.
You will be savvy with systems and customer relationship management, troubleshooting concerns and looking at better ways to engage our community on their recreation journey.
You’re a great leader and team player
You’re someone who supports your team through on-the-job training, coaching, and managing team performance, whilst driving the portfolio. You will directly manage the Sports Supervisor and Children’s Programs Supervisor, with Senior Activity Leaders overseeing operations and program delivery in peak times. You will be the escalation point for the Sport and Children’s Programs teams, liaising with patrons and customers to provide outstanding customer experience, driving engagement, programming retention and new acquisitions.
You will collaborate with your team and other departments including the Customer Experience Team Leader, Operations team, Marketing Officer and Health, Fitness and Wellbeing Coordinator, as well as the Leadership team to ensure alignment with strategy and that policies and procedures are consistent and effective across the organisation.
As the Sport & Programs Senior Team Leader, you will:

• Have extensive background and experience in Sport and children’s programming, services and customer experience
• Be an innovative leader with experience and passion for managing, leading and mentoring a diverse group of recreation professionals to ensure the successful delivery of all Sport and children’s offerings, ensuring continuous growth in related areas
• Have a thorough understanding of the sport, recreation and leisure industry, and the challenges faced in this environment.
• Design and implement retention & engagement strategies, maximising technology and customer data to better understand the community’s needs
• Provide resource and budget planning for the Sport and Children’s departments and manage resources/budgets within allocated projects and portfolio
• Be a creative and driven personality focussed on improving processes and innovate in an ever-changing recreation industry, always leading by example.
• Have a passion for personal and professional development of self and team
• Possess excellent communication, customer service and people skills, including conflict resolution and negotiation skills.
• Have strong computer skills, the ability to adapt to new technology and troubleshoot and work with and train others on systems.
• Provide strategic direction and set priorities and monitor workflows and systems within the portfolio
• Be energetic and vibrant.

If you are looking to make a difference, we have a lot to offer.
This is an exciting opportunity to make a valuable contribution to our fast-growing City. If the idea of leading a high performing Sport and Programs portfolio, positively impacting the community and exceeding their expectations surrounding their health and wellbeing goals appeals to you, then we want you to apply!?
Salary: $103,245.97 - $109,636.90 per annum, depending on qualifications and experience, plus superannuation up to 15% and Cockburn ARC facility membership
Days/Hours: The role is full time (38 hours per week), with some flexibility to work early and later shifts over weekdays and occasional weekends. Flexibility to work a 9-day fortnight subject to operational needs and approval.
The City of Cockburn is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander people.
Applicants are required to demonstrate a commitment to the City of Cockburn values of Safety, Customer Service, Excellence, Accountability and Sustainability.
Essential Requirements

• National Police / Criminal History Check
• Working with Children / Working with Vulnerable People Check

Attachments
Application Instruction
Please read the attached position description and selection criteria for a full understanding of the role before applying. Then click on the ‘Apply for Job’ button on the City’s webpage (www.cockburn.wa.gov.au/employment) and complete the online application. Please ensure you specifically address Essential Criteria in addition to the Desirable Criteria from the position description document.
Closing Date: Thursday 15 February 2024 at 9pm - The City of Cockburn reserves the right to commence recruitment prior to this date.