AddressRole Perspective:
Are you a leader driven by a passion for optimising team performance in the financial sector? As a State Manager at Infinity Group, this is your opportunity to spearhead exceptional service delivery to high-value clients, ensure compliance, and streamline loan application processes. As this is the first time we are opening a Melbourne branch, you'll have the unique chance to lead a dynamic, brand-new team, shaping its culture and success from the ground up. Join us in this exciting venture and be at the forefront of our expansion.
About Us:
Infinity Group is led by our visionary founder, Graeme Holm, who has graced the stage alongside legends like Tony Robbins, Robert Kiyosaki, David Goggins, Gary Vaynerchuk, and the esteemed Sir Richard Branson! Graeme Holm's trailblazing methods have captured the attention of industry giants, setting us apart in revolutionising financial strategies.
About You:
You are an accomplished and visionary leader within the financial services sector, boasting a proven track record of surpassing sales targets and fostering high-performance teams. Your expertise in consumer lending, coupled with a comprehensive understanding of regulatory compliance, positions you as a strategic navigator in the industry. Your leadership style blends a strategic outlook with hands-on guidance, empowering teams to excel while prioritizing continuous learning and growth. Your ability to forge lasting relationships, articulate compelling strategies, and adapt swiftly to industry shifts makes you an invaluable asset poised to drive our team towards unparalleled success in financial services.
The Opportunity Awaits:
Join Infinity Group to lead a dynamic team at the forefront of redefining financial services. This role offers the chance to drive strategic initiatives, enhance client satisfaction, and identify growth opportunities while fostering a culture of continuous improvement and excellence. With an emphasis on innovation, client-centric approaches, and team empowerment, this opportunity propels you towards shaping the future landscape of financial services.
Key Responsibilities and Accountabilities:
- Oversee the end-to-end management of the client experience from application to settlement, ensuring exceptional standards of customer service and satisfaction are maintained.
- Develop and execute streamlined strategies for loan application processes, ensuring alignment with company policies, industry regulations, and third-party standards.
- Set and monitor Key Performance Indicators (KPIs), track performance metrics, and conduct data analysis to drive continuous improvement and achieve organizational goals.
- Maintain a high level of compliance with Anti Money Laundering regulations and lender accreditations across the team.
- Engage proactively with third-party professionals, participate in promotional events, conduct presentations, and leverage networking opportunities to strengthen business relationships and bolster IGC branding.
- Foster collaborative partnerships with Wealth Strategists and key stakeholders to prioritize client satisfaction and identify avenues for business growth.
- Prepare comprehensive reports detailing team performance, client interactions, and key metrics for management review and strategic decision-making.
Qualifications:
- Sound knowledge of consumer lending and financial products.
- In-depth understanding of relevant rules and regulations.
- Exceptional leadership, communication, and negotiation abilities.
- Proven track record of exceeding sales targets and team management.
- Strategic thinking with a focus on long-term business growth.
- Cert IV in Financial Services, Mortgage Broking (Mandatory).
- Diploma in Financial Services, Mortgage Broking (Optional).
- 2-3 years’ industry experience (essential).
- 2-3 years’ experience in a managerial/leadership role (essential).
Please be aware that this position is a full-time on-site role and work from home arrangements are not an option. Successful candidates must be prepared to work from the office in Norwest, Sydney, NSW, and a potential future CBD office. Occasional travel to HQ in Gold Coast, QLD required
Join us in implementing the Infinity Group Rapid Repay approach and transforming lives! Apply now to become part of our dynamic team at Infinity Group, where financial innovation meets client empowerment.
