Station Client Service Officer

The core capability requirements for this role are:

• Act as the first point of contact to the public requiring assistance in police stations.
• Undertake duties with the minimum of supervision both during and out of normal business hours as required.
• Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
• Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
• Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.
• Use of police computer databases, communication and other equipment as required.
• Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.
• Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.

Role Requirements

Other

• The successful applicant will be required to participate in at least a two-shift, 7-day roster. Shift and weekend penalty requirements will apply.

Applications to remain current for 12 months.

Job Ad Reference: QLD/553995/24

Closing Date: Tuesday, 9th April 2024