Store Training & Development Lead

About Us

Be a part of Australia’s fastest growing and largest consumer electronics retailing group - over 200 stores and 12,500 employees. JB Hi-Fi is one of Australasia’s largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day.

The heart of our business is our people, and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.

We have an exciting new opportunity available in our team! The Store Training & Development Lead will support our Store teams to deliver outstanding customer experiences by ensuring each team member’s understanding of the product and task-based requirements of their role is understood and positively practiced.  

Benefits

• Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
• Growth mindset culture with a focus on individual skills and career development
• Generous team member discounts across JB Hi-Fi and The Good Guys
• 12 weeks paid parental leave
• Access to a comprehensive Employee Assistance Program

The Role

We are searching for an enthusiastic and highly motivated Store Training & Development Lead to join our friendly team in a dynamic and fast-paced environment!

You will create, support, and uphold a culture of collective high performance and great customer experiences across the store by delivering high quality product and service solutions on every occasion.

Key responsibilities:

• Undertake and assist with the onboarding and induction of team members new to JB or new to role
• Lead product training programs to ensure the sales team are well equipped to demonstrate and sell existing and emerging product categories.
• Demonstrate, lead and coach a high level of customer service standards including pre, during and post the sale.
• Utilise all available materials, tools and collateral to train the teams.
• Work collaboratively as part of a team to deliver day-to-day store operations

Preferred experience:

• Retail experience in high achieving teams
• Demonstrated ability in competencies
• Passion for training and developing people
• Willingness to facilitate and partake in training sessions
• Unerring passion for creating great customer experiences

NOTE: JB Hi-Fi operates 7 days a week and flexibility with hours is essential including weekends, public holidays and late night trade.

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi recognises the importance of diversity and appreciates the ways in which different perspectives encourage innovation.