Student Administration Assistant

Who should apply?

We are looking for an organised, enthusiastic Administration Assistant to join our team in Melbourne. This dynamic role is perfect for a professional go-getter who enjoys providing outstanding customer service, contributing to efficient team processes and taking ownership of your work.

Who are we?

The Australian Fitness Academy is Australia’s leading fitness course provider, graduating over 30,000 students since 1993. We are committed to providing the highest quality courses and support services to assist our students in creating rewarding careers as Fitness Instructors and Personal Trainers.

About the position

The Student Administration Assistant plays a critical role in supporting our students throughout their journey with AFA, from enrolling them on our courses to providing assistance for any payment-related matters and issuing Certificates upon completion.

This position is full-time commencing in April 2024. Once the induction period has been completed, there is the option of working 1 day per week from home.

Key Responsibilities:

We require someone who thrives on providing outstanding customer service and contributing to a cohesive team environment.  The responsibilities include:

• Course enrolments – accurately and efficiently enroll students using our records and invoicing system
• Assist in processing course completions and issue of certifications
• Preparation of course resources including manuals, timetables and welcome packs
• Reception - provision of excellent customer service in dealing with students, phone enquiries, mail and deliveries 
• Monitoring and responding to emails from students and suppliers
• Entry of student survey data, scanning and electronic storing of documents
• Order and maintenance of office supplies
• Coordinating the distribution of work experience uniforms to students

The successful applicant should have:

• Advanced communication and computer skills including proficiency with Microsoft programs and email
• Initiative and the ability to work both autonomously and as part of a team
• Excellent organisational skills and attention to detail 
• Enthusiasm and an ambition to progress within the organisation

The following are desirable:

• A qualification in administration, business or similar
• Employment experience in Education or a customer service-focused industry
• Experience using client management systems
• An interest in fitness and exercise

Applications close: 5pm Friday, April 19th 2024

For a job description or more information, please contact ******@afa.com.au or call (03) 9532 7***.