Student Advice Officer

Overview:
Full-time, Continuing position
Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus
About the Role
As the Student Advice Officer and member of the Student Advice Team at Business Connect, you will provide timely, consistent, and accurate information and advice to customers, and ensure a high-quality service is provided in person, online, and over the phone. You will be required to deal effectively with both routine and more complex enquiries relating to College of Business and Law programs, across all modes and locations. You will actively contribute to the further development of University systems and processes; and work collaboratively with other members of the Business Connect and the wider Student Lifecycle Team to ensure effective academic administration.
To be successful in this position, you’ll have:
Demonstrated experience and motivation in the provision of high-quality customer service, including sound knowledge and consistent application of relevant policies and procedures.
Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with people from a range of cultural backgrounds
Well-developed interpersonal and problem-solving skills with the ability to take the initiative in identifying and pursuing opportunities to improve existing practices and services.
Ability to build and maintain effective and productive relationships with a wide range of groups, both internal and external to the University.
Demonstrated experience of adapting to new technologies or systems
Proven ability to work effectively as a flexible team member committed to achieving own and work team goals and priorities, and to continuous improvement.
Ability to prioritise tasks and meet deadlines in a demanding environment and has the ability to shift easily between different service channels and locations as demand requires.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College of Business and Law
As one of the largest Business Schools in the Asia Pacific region, the College of Business and Law is comprised of five schools – four in Melbourne and one in Vietnam - delivering a broad range of programs in Business, ranging from Certificates up to PHD levels. Many programs articulate between Vocational Education and Higher Education, creating pathways for further study. RMIT Business programs are delivered in Melbourne, Vietnam, Singapore, Shanghai and Jakarta, as well as through Open Universities Australia (OUA) and RMIT Online. The College has an annual budget of approximately $280 million, employs over 1000 staff and delivers programs to approximately 30,000 students (20,000 EFTSL).
In line with RMIT’s vision to be recognised as a global university of technology, design and enterprise, the College mission is to deliver in a global context innovative, industry-engaged education and applied research connected to business. The College assists in achieving the ambitions of RMIT’s new five-year strategic plan which focuses on using our knowledge, skills and capabilities to make a difference in the world – that's why we called it Knowledge with Action. It is a clear, direct statement of intent – to convey our positive ambition and the way it applies equally to the many different, and distinctly important, threads of RMIT.
The College is located on RMIT University’s City Campus and resides in the state of the art Swanston Academic and Emily McPherson buildings.
For further details about the College, please visit:
To Apply
Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link below.
For further information about this position, please see the hyperlinked Position Description below.
Applications close on Wednesday 31 January 2024 at 11:59 PM
Applications Close: 31 Jan 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via or visit our Careers page for more contact information -
We are a Circle Back Initiative Employer – we commit to respond to every applicant.