Student Experience Officer

• 26 days’ annual leave, including one for your birthday and other great benefits
• Be part of an industry-leading, supportive, and positive work culture
• Permanent full-time position located in Brisbane

We have an exciting, full-time opportunity for a positive and energetic Student Experience Officer to join our team at our Brisbane campus.

The Student Experience Officer is responsible for delivering an exceptional Student Experience, guiding them through their student life cycle, providing pastoral care, and ensuring their overall welfare. Working with other members across the campus and the business, our aim is to deliver the ultimate Student Experience.

Other Key Responsibilities will include:

• Be the face of KBS and the first point of contact for all students studying on campus and online, creating a supportive and engaged community between staff and students;
• Provide excellent customer service, advice, guidance and support to students regarding KBS programs and services and respond professionally, accurately to student’s inquiries;
• Offer direction and advice on a student’s study progress and performance including attendance, welfare and transitional arrangements for new students;
• Offer counselling to KBS students regarding study progression, load, and non-academic minor personal issues, utilising professional counselling organisations when appropriate;
• Coordinate and deliver major functions and events at the campus including orientation and graduation;
• Provide advice and information to applicants, agents, academics, general staff, and external agencies, about programs, procedures and services;
• Work with key stakeholders nationally to play a major part in delivering the KBS strategic plan;
• Actively represent Kaplan at events and industry networking events;
• Organise social events, networking opportunities, information sessions and Guest Speaker forums both on campus and externally, and
• Actively market KBS Jobs and Careers services to students using a variety of mediums.

About You

The successful candidate will be a positive and engaging with an appetite for delivering a high-quality and holistic standard of service.

In addition, the successful candidate will have:

• Positive and supportive communication style with experience across a variety of key stakeholders
• A self-starter with a professional image who has accuracy and strong attention to detail; and
• Demonstrated excellent customer service skills, including cross cultural sensitivity, and a high level of interpersonal skills;
• Ability to plan, control, coordinate and manage activities with minimal supervision;
• Experience with conflict management and resolution;
• Have a passion for planning and executing events;
• Working knowledge of Microsoft Office products and the ability to quickly learn new systems;
• Knowledge of key legislation, policies and procedures relevant to international students desirable

It is a requirement of all Kaplan employees to complete a National Police Check and hold a valid Working with Children Check in the relevant state.

Our hours of operation are from 8:00am – 8:30pm Monday to Friday and 8am – 5pm Saturday. Expectation to work shifts within these times.

Kaplan Business School

At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity. As such, Kaplan Business School is a winner of the Business School of the Year award at the prestigious global awards The PIEoneer Awards 2023.
We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia’s second largest in terms of student enrolments and among the most highly regarded.
We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

Don't delay in submitting your application. Applications close on 27th February 2024.

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