Student Services Officer

The Student Services Officer plays a vital role in supporting Student Services operations by providing assistance to students across various stages of the student life-cycle. This position involves addressing student inquiries and concerns, delivering exceptional customer service through multiple communication channels, and providing administrative support to ensure smooth operations.

Main Responsibilities:

Student Support:

• Provide exemplary customer service to all UBSS students through face-to-face interactions, email correspondence, live chat, and telephone communication.
• Assist students with credit transfer inquiries, refund requests, release letters, deferments, leaves of absence, and course extensions, facilitating the necessary documentation and processes.
• Provide support to students regarding payment-related queries, offering guidance and assistance as needed.

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Previous experience in Student Services or related administrative roles preferred.
• Exceptional customer service skills with the ability to effectively communicate and empathize with students from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in using computer software and applications, including MS Office suite and student management systems.
• Knowledge of relevant regulations and policies related to Student Services and education administration preferred.
• Ability to work independently as well as part of a team in a fast-paced environment.

This job description outlines the primary responsibilities and qualifications for the Student Services Officer position. The successful candidate will play a crucial role in ensuring the smooth operation of Student Services and supporting the success and satisfaction of UBSS students.