Student Services Officer [Temporary Position]

About Us

Le Cordon Bleu Australia (LCBA), one of the world’s most prestigious providers of culinary, hospitality management and gastronomy education, was founded in Paris in 1895. Through its international faculty and presence in 23 countries with 36 schools, colleges and universities, LCBA is dedicated to preserving and passing on the mastery and appreciation of gastronomy and the culinary arts. LCBA offers vocational and higher education programs in cookery, patisserie, hospitality management and business.

About the role

The purpose of the role is to take a student-centric approach to completing administrative and customer service functions. This role is for a 12-month contract.

Responsibilities include:

Perform administrative functions and provide excellent customer service, including:

• Attending to student queries (face-to-face, telephone or email correspondence), within appropriate timeframe
• Maintaining student records via electronic, hardcopy filing systems and Student Management Systems (SMS)
• Issuing attendance and academic progress notices to students and maintenance of records and registers 
• Preparation and dispatch of academic documentation e.g., transcripts, letters, parchments and certificates 
• Assisting in student events, including Orientation, Graduation and other events as needed 
• Assisting with the collation of student feedback, including surveys and student representative meeting (council) attendance
• Reporting to the Department of Home Affairs (DHA) via PRISMS electronic system on student confirmation of enrolment, non-commencement, withdrawal and deferral under the direction of senior staff 
• Any other duties as designated by the Student Services Manager.

The successful candidate will have good knowledge of: 

• The Australian tertiary education system, such as vocational and higher education contexts, applicable external regulations and common administrative and student support practices
• The ESOS Act, the AQF and the National Code of Practice 2018 
• Customer service and continuous improvement principles 
• Compliance requirements with state and national accrediting organizations

The successful candidate will have good Knowledge and Understanding of:

• Knowledge of the ESOS Act and the National Code of Practice 2018
• Understanding of customer focused services and continuous improvement principles
• Understanding of compliance requirements with state and national accrediting organizations

Candidates with the following will be highly regarded:

• the Provider Registration and International Student Management System (PRISMS)
• use of student management systems for recording USI (Unique Student Identifier) and academic outcomes
• responding to student welfare issues and grievances
• AVETMISS, TCSI and other legislative reporting
• the hospitality vocational and higher education sectors

For further information, please contact Angelie Maglana at ************@cordonbleu.edu.

Applications close Sunday 18th February