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Form of workWe have multiple opportunities available for casual Student Services Officers to work with Ask Adelaide to commence asap.
(HE03) $39.50 per hour, plus an employer superannuation contribution of 11% applies.
We are seeking candidates with a passion for customer service and a genuine interest in supporting students through their journey at the University. These roles are flexible and therefore could be suitable for University students to fit around study commitments.
The Ask Adelaide Student Services Officer provides exceptional student service across an omni-channel (phone, face to face, chat, email) environment, with broad knowledge across all University services. Working under general direction, the Student Services Officers are responsible to take ownership of student enquiries and liaise with stakeholders to find the most suitable referral or outcome for a student.
The Student Services Officer will work amongst a large team of staff and will be trained in multiple areas and systems.
To be successful you will need:
- Demonstrated experience and commitment in delivering customer centred service.
- Demonstrated ability to learn new systems and adopt to new technologies.
- The ability to work effectively across omni-service channels to meet demand and the student lifecycle.
- Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.
Your division’s broader role
The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience and investing in our academic staff's professional development.
Learn more at:
If you have the talent, we'll give you the opportunity. Together, let's make history.
Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a resume, as well as a cover letter addressing your suitability and experience for the position, with reference to the above criteria. Please also include the days you are available to work.
Applications close 11:55pm, 6 May 2024.
The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
For further information contact
Josie Ferrone
Senior Student Services Officer / Acting Team Leader
Ask Adelaide, Division of Academic and Student Engagement
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The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.
