Student Services Officer

About the Academy

Flinders University Academy aims to be the pathway provider of choice for students seeking to study a University Degree in South Australia. As a wholly owned, independently run subsidiary of Flinders University, the Academy delivers Flinders University’s suite of pathway courses – ELICOS, Foundation, Diploma and Pre-Masters – using innovative teaching techniques within a highly supportive environment.

The Academy provides international students with everything they need to grow, achieve, and succeed. We understand how important it is for pathways students to study in a safe, nurturing environment, one that provides the best possible student experience. We are committed to supporting our students throughout their educational journey, providing a dynamic experience at the heart of Flinders, and a seamless transition between their pathway and degree courses.

About the Role

In accordance with the strategic goals and objectives of the Flinders University Academy, the Student Services Officer is a key member of the Student Services team that provides high quality student support and course enrolment and advice within the Academy.

In particular, the Student Services Officer is responsible for providing quality customer service including responding to queries from students and other internal and external stakeholders, assisting with student related administration across the student lifecycle and updating and maintaining accurate records on University systems and databases. The Student Services Officer provides high quality support relating to timetabling, assessment, results entry and student progress tasks and requirements as well as teaching and learning activities relating to the delivery of courses in the Academy. 

More specifically, the Student Services Officer will be expected to:

• Achieve customer service excellence by providing student support services in a timely, accurate and empathetic manner through multiple channels including counters, telephone, email and CRM requests
• Coordinate and support student attendance requirements in the Academy, including organising and participating in meetings with students and interpreting and providing advice on the application of relevant policies and appeals processes. Ensure student progress outcomes are in line with expected course requirement outcomes and accurately reflected on the student records
• Support the annual timetabling data collection process and provide support for Teaching staff in the provision of this data in accordance with Academy deadlines. 
• Provide timely and accurate data entry and maintenance for a wide range of student data in University systems including but not limited to; results entry, change of grades and supplementary and deferred assessments, leave of absence and withdrawals
   

Life at Flinders 

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world. 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders? 

• Wide range of professional development activities and services 
• We embrace diversity and promote equity and inclusion for all students and staff 
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre 
   

Prescribed Conditions for Employment 

It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA). 

A valid National Police Certificate which is satisfactory to the Academy will also be required before the successful applicant can commence in this position. 

Flinders University has introduced a COVID-19 Vaccination Policy that requires all new staff members to be up to date with their COVID-19 vaccinations, subject to medical exemptions and limited exemptions. 

How to Apply and Information 

All applications must be submitted via Seek. Please include a current CV and Suitability Statement of no more than 2 pages addressing the key position capabilities (per position description).  Applications without a Suitability Statement may not be considered. 

To obtain a copy of the position description or for further information, please contact Andrew Foley, Director and Principal at Flinders University Academy via ************@flinders.edu.au

Applications to be submitted before 11:59pm Friday 19 January 2024

Please note, late applications and applications sent via agencies will not be accepted.