Student Support Officer

Are you an experienced hospitality or nightlife pro?

Are you seeking Full-time or Part-time work?

Looking to make the leap from hospitality to your next career pathway? 

Ready to give up the late nights for 9-5? 

If you’ve answered yes to all the above, want to work close to home, and can work from home 1-2 days a week then please read on!

Make the leap now by using your hands-on skills and experience to support the next generation of hospitality workers, from those seeking to enter the industry to those aiming for career promotions.

Whilst you’re helping others, we’re busy helping you with full training, ongoing support, as well as flexibility, convenience and money saved by working from home (WFH) 1-2 days a week! For those with the relevant experience and a willingness to complete the required training, there will be opportunities to undertake assessing work too.

We are an industry leading training organisation specialising in short online courses such as RSA and RSG. We’re looking for Full-time and Part-time staff to provide non-academic support and customer service to our learners. All training is delivered online or virtually, and support is provided by phone or email.

About the Role

• Flexible hours covering Monday to Sunday, with the additional benefit of Working from Home 1-2 days a week 
• Providing non-academic support to our Learners during the progress of their courses via phone and email
• Processing enrolment documents
• Support and compliance focused, definitely not sales! 
• Training and support is delivered remotely to Learners, with no face-to-face interactions.

Opportunities

• Onsite training and ongoing support that will help you succeed in your role
• Work in a friendly and supportive team environment
• Innovative work culture and casual dress code
• Competitive above Award pay rates
• Caringbah location close to public transport
• Ability to work from home when appropriate or required. 

Required Skills & Experience

• Previous experience in customer service
• Excellent written and verbal communication skills
• Attention to detail and problem solving skills
• Flexibility and able to adapt to change quickly
• High computer literacy.

Preferred Skills & Experience

• Previous experience working in hospitality (RSA and/or RCG accredited), call centres or general administration
• Working remotely/from home, using online tools and video conferencing software such as Google Workspace
• Call handling and high call/customer volumes 
• Previous experience within the education and training sector will be highly regarded.

If you’re seeking to work locally, work flexible hours and work with a national leading RTO then apply today!