Student Support Officer

Position Title: Student Support Officer
 
Location: Surry Hills
 
Company Overview: Our client is a quality higher education provider dedicated to offering exemplary services to international students. As part of our client's commitment to student success, we are seeking a dynamic Student Support Officer to join their Operations Department. This role plays a crucial part in ensuring efficient administrative operations and fostering a welcoming environment for their diverse student body.
 
Responsibilities:

1. Provide comprehensive administrative support to the Operations Department, including managing student and staff administrative needs with efficiency and professionalism.
2. Serve as the first point of contact for students, creating a friendly and welcoming atmosphere in alignment with their student-centered approach.
3. Address student requests and inquiries promptly and courteously, demonstrating a commitment to delivering exceptional customer service.
4. Conduct timely follow-ups and liaise with students to resolve any academic or administrative issues they may encounter.
5. Maintain accurate student records in accordance with established guidelines and utilize the student management system effectively.
6. Assist in organizing and facilitating college orientation sessions to ensure students have a smooth transition into their academic journey.
7. Collaborate with the Academic Team as directed, providing administrative support to enhance academic operations.
8. Adhere to the College's policies and procedures at all times, ensuring compliance with regulatory requirements.
9. Foster effective communication and collaboration by liaising with other departments within the organization and external agents as necessary.
10. Undertake additional general duties as directed by the Operations Manager to support the overall functioning of the department.

Selection Criteria:

1. Minimum of a Diploma level qualification in Business or a relevant field, demonstrating a solid educational foundation.
2. Exceptional written and verbal communication skills, with the ability to articulate information clearly and professionally.
3. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint, along with competent computing skills.
4. Strong time management, interpersonal, and organizational skills, with the ability to prioritize tasks effectively.
5. Meticulous attention to detail and a high level of accuracy in all administrative activities.
6. Positive attitude, eagerness to learn, and adaptability to evolving situations.
7. Capacity to work independently while also being a collaborative team player.
8. Ability to engage effectively with individuals from diverse cultural backgrounds, promoting inclusivity and understanding.
9. Previous experience in the education industry would be advantageous, although not essential.

Join our client and contribute to the success of their international student community by providing outstanding administrative support and fostering a supportive learning environment.
Additional information

• Growth Oriented Position with opportunity for promotion
• Young and fiendly work environment
• Get empowered to implement your ideas